Area of Work: Customer support, client care

Job Type: Full Time

Contract Type: Permanent

Job Level: Mid-Level

Required Work Experience: 2 Years

Description of role

About Ilara Health

Responsibilities

  • Building strategic relationships with your set of customers & delivering high value to customers with an objective to have loyal and long lasting customers.

  • Leads communication efforts between accounts and Ilara Health in establishing recurring calls, business reviews, and visits.

  • Proactively assesses, clarifies, and validates customer needs on an on-going basis.

  • Provides customer feedback for product development representing the voice of the customer as needed.

  • Growing and developing existing clients through account specific growth strategies.

  • Address customer problems and complaints to maximize satisfaction.

  • Be accountable for the commercial performance & growth in share of wallet of accounts.

  • Work with cross divisional teams to meet the objectives and goals of the account program

  • Proactively report all market, account and competitive information to the Head of Customer Success.

  • Build strong communication with the sales, product development and operation teams that support the account to establish high customer satisfaction.

  • Be obsessed with the customer’s needs.

  • Ability to manage the whole relationship cycle.

  • Negotiation skills to craft solutions for our customers.

  • Good time management to prioritize work accordingly.

  • Collaboratively work with internal departments for customer satisfaction

  • Atleast 2 years experience in a similar field

  • Ability to understand medical devices and healthcare value chain

  • Willingness to initiate and build relationships

  • Self-starter who is capable of working autonomously

How to Apply

Apply for Account Executive Job here