Account Support Job in Kenya

Account Executives

of Work: Customer support, client care

Type: Full Time

Type: Permanent

Level: Mid-Level

Work Experience: 2 Years

Description of role

Pharmacists and doctors can now offer tests directly in their
location, improving care and growing their revenue. Ilara Health is live in
numerous clinics across Kenya and is launching with pharmacies for the first
time As an Account Executive, you will be responsible for developing
relationships with key decision makers to understand what is required to add
value in boosting revenue growth, exceeding customer expectations and proper
device utilisation. You will liaise with cross functional internal teams to
continuously improve the entire customer experience.

About Ilara Health


Building strategic relationships with your set of customers &
delivering high value to customers with an objective to have loyal and long
lasting customers.

Leads communication efforts between accounts and Ilara Health in
establishing recurring calls, business reviews, and visits.

Proactively assesses, clarifies, and validates customer needs on
an on-going basis.

Provides customer feedback for product development representing
the voice of the customer as needed.

Growing and developing existing clients through account specific
growth strategies.

Address customer problems and complaints to maximize satisfaction.

Be accountable for the commercial performance & growth in
share of wallet of accounts.

Work with cross divisional teams to meet the objectives and goals
of the account program

Proactively report all market, account and competitive information
to the Head of Customer Success.

Build strong communication with the sales, product development and
operation teams that support the account to establish high customer


Be obsessed with the customer’s needs.

Ability to manage the whole relationship cycle.

Negotiation skills to craft solutions for our customers.

Good time management to prioritize work accordingly.

Collaboratively work with internal departments for customer


Atleast 2 years experience in a similar field

Ability to understand medical devices and healthcare value chain

Willingness to initiate and build relationships

Self-starter who is capable of working autonomously

How to Apply

Apply for Account Executive Job here
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