Training & Documentation Manager Job, Current Communication Jobs Kenya 2021, 

Our client in the ICT industry is currently looking to hire a Training & Documentation Manager.

Responsibilities

  • Produce high-quality, on-time communications in support of new product features. Translating complex and technical information into an intuitive and clear format.
  • Produce marketing communications material. This content may include announcements of new product features, print & online ads, press releases, product sheets, and company flyers/brochures.
  • Create multimedia content for inclusion in communications. This content may include video footage and tutorials using Adobe Captivate software, Flash animations, etc.
  • Leverage basic understanding of software development lifecycle to support development of various technical documents that includes but is not limited to requirements, specifications, and end user documentation.
  • Work Closely with Technical and Non-Technical Team Members
  • Create Diagrams, Drawings and Charts to Explain Product Usage
  • Develop and Maintain Standard Operating Procedures
  • Write clear, understandable documents that follow the writing standards and processes defined by the operations department.
  • Interview the appropriate software engineers, support staff, and quality assurance personnel to understand functionality and to determine the documentation needs throughout the project lifecycle.
  • Interact with relevant internal and external clients for training information.
  • Participate as project lead if requested and provide regular interaction with other project leads on work assignments and schedules.
  • Assist in answering Request for Proposals (RFP)
  • Develop training material.
  • Complete editorial reviews of peers’ documents

Qualifications

  • Bachelor’s Degree in communication or equivalent.
  • Must have writing experience using various desktop publishing applications (such as Frame Maker and Word) within a software development environment.
  • 3+ years of experience with MS Office products
  • Must have experience producing various types of documents such as end user guides, online help systems, quick reference cards, reference manuals, and functional specifications.
  • Document planning, research, writing and editing proficiency.
  • 3 years of experience in training and proposals writing.

How to Apply

Please send us your CV to [email protected]

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