Analyst – Enterprise Systems Support at Safaricom

Safaricom is a leading communications company in Kenya with the widest and strongest coverage. The home of the famous Mobile Money service- M-PESA

Department Description

We are pleased to announce the following vacancy in the Digital IT Department within the Technology Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.

Brief Description

Reporting to the Manager – Enterprise Systems Support the position holder will be responsible for providing 2nd line functional and technical support of Oracle Enterprise Resource and Planning system , Retails Systems and other related systems.

Detailed Description

  • Provide expert support (and management where applicable) for POS and ERP modules and related applications.
  • Ensure Data and/or Application Availability of the POS and ERP modules and related applications.
  • Provide first line support (and management where applicable) for all other internal applications within the ERP team’s jurisdiction.
  • Escalate and source expertise where necessary.
  • Involvement in testing new products, services and technologies. Test new and upgraded applications before implementation and rollout.
  • Proactive Application monitoring of POS and ERP Systems.
  • Documentation and Policy implementation


Must have technical / professional qualifications:

  • University Degree in Computer Science or any other  Information Technology related discipline
  • Programming skills  in PL/SQL is a pre-requisite
  • UNIX certification is an added advantage
  • UNIX Scripting and basic administration
  • Oracle E-Business suite training is  an added advantage
  • At least 2-3 years’ experience in a client server environment with two years DBA and / or Application support experience
  • Programming using PL/SQL and UNIX scripting
  • Programming skills in any 4GL or a functional programming language e.g. SQL

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