Assistant Hotel Manager at Fahari Gardens Hotel

Well appointed guestrooms and impeccable service is something you can count on at Fahari Hotels”. Our restaurants and fitness center are located in the hotel and surrounded by elegant green gardens & beautiful flowers. Fahari Gardens is the pride of Eastlands.

The Assistant Hotel Manager reports to the Hotel Manager.

Responsibilities:

  • Supervises Housekeeping Manager and Front office Manager, at the direction of the Hotel Manager
  • Assists Hotel Manager as directed
  • Assists Food and Beverage Manager during all meal services
  • Performs duties of Hotel Manager when Hotel Manager is off duty
  • Prepares with Hotel Manager for turnover and handoff of duties during scheduled time off
  • Present and available during all meal services, either front or back of house
  • Ensures Housekeeping Manager is keeping all staterooms and public spaces clean
  • Assists with room inspections
  • Prepares for turnaround day process
  • Oversees bar operations and manages wine/liquor inventory
  • Displays leadership and maintains professional presence
  • Visible and available to all guests and crew
  • Holds officers and crew accountable to American Cruise Lines’ standards
  • Complies with Fahari Hotels’ Operations Manual, service standards, and procedures
  • Assesses the performance of the management team and provides immediate corrective feedback
  • Anticipates the needs of guests
  • Responds quickly to guest requests and ensures follow through of service delivery
  • Identifies problems, resolves immediately, and requests home office support as needed
  • Assists with breakfast, lunch, and dinner services, cocktail hour, and onsite events
  • Oversees staff orientation, training, scheduling, staff appearance uniform standards, and discipline
  • Maintains impeccable cleanliness in all areas and ensures all housekeeping standards are followed
  • Maintains sanitation and cleanliness standards of hotel rooms
  • Monitors business transactions, accounting, timecards, and home office reporting
  • Tracks all hotel maintenance items and ensures completion
  • Creates consistent and positive crew experiences to improve employee retention

Qualifications:

  • Bachelor’s degree in Hospitality Management or Hotel & Restaurant Management
  • Business degree may be considered with management and hospitality experience
  • Minimum 3 years management experience at a full-service hotel or resort
  • Strong organizational skills and excellent verbal and written communication skills (English)
  • Proficiency in Microsoft Office

Attributes for Success:

  • Ability to motivate, train, and assess individual and team performance
  • Superior time management
  • Ability to manage and solve problems
  • Sense of urgency in all customer requests
  • Positive attitude and receptive to continuous performance feedback
  • Consistent, accountable, confident, assertive, and committed

Work Schedule:

  • Accommodations and meals are provided at the hotel
  • One off duty during the week

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