Builders Warehouse Sales Consultant Kenya Jobs

Sales Consultant Job, Sales & Marketing Jobs February 2021

Company: Builders Warehouse

Position: Sales Consultant-Pool

Location: Kenya-Nairobi

Responsibilities:

Achieve Sales;

• Ensure that you have general knowledge of your stock and products so that you can advise customers appropriately.
• Check that stockholding is “true” before finalising sales, as needed. Do not commit to deliveries – always confirm with dispatch.-“Never over promise ,and under deliver”
• Ensure you know and action the appropriate procedures for specials and out of stocks.
• Adhere to the standards of the selling skills course.
• Ensure that your department is always manned.
• Carry out after sales follow up.
• Market awareness
• Always push for add-on sales to increase basket.

Customer satisfaction;

• Handle all customers according to the standards in the Interact with Customers course.
• Present a positive image to customers, acknowledge, approach and greet customers as required, understand their special needs and respond to their queries as required
• Meet housekeeping requirements
• Answer telephone in appropriate manner and assist customers
• Timeous feedback to customers according to sunset rules.

Be Accountable For Stock;

• Always be in and around your allocated shelves to prevent theft and breakages.
• Be aware of your stock situation (fast sellers, slow lines, overstocks, out of stocks, low stock levels).
• Give feedback to the HOD or Replenishment HOD.
• Conduct stock counts accurately as required on a regular basis.
• Where stock items are not on RPL, recommend order quantities to the HOD/ replenishment HOD.
• Remove damaged or incomplete items from the floor, report them to the HOD and take them to the appropriate place for damages, where they can be recorded and correctly processed.
• Confirm with HOD or Replenishment HOD for STO’s from a different site.
• Ensure article code match description before processing.

Merchandise stock and maintain standards;

• Merchandise stock according to the required operational standards and as per the standards in the “Through the eyes of the customer” manual.
• Maintain operational standards (ticketing, stock availability, service levels, pricing, promotional planning and execution, stock counts, staff dress code, safety, customer service levels) in the department as required.
• Ensure aisles are always clear of stock and merchandised by the end of the day.
• Ensure that the retail floor is faced up at end of each day – this ensures departments are neat and tidy for next day’s trade
• Ensure compliance to safety requirements
• Comply to CPA legislation.

Qualifications

• MUST BE KENYA CITIZEN
•  University degree or Diploma in agriculture or related field
• Minimum 2-3 years’ experience in retail and trade sales environment ( hardware environment is an added advantage)
• Excellent sales, communication, negotiation and influencing skills combined with high customer and service orientation with proven track record of selling a wide range of products.
• Competent IT skills: Microsoft Outlook / Excel / Word / PowerPoint / Social media platforms.
• Ability to build and develop relationships at every level with excellent cross-cultural competency.
• Team player who is comfortable working on own initiative.
• Confident, persuasive, with a ‘can do’ attitude
• Strong financial background with ability to accurately assess key business metrics and key performance indicators
• Driving sales efficiency through the vigorous use of sales management tools
• Clear credit & criminal record essential

Qualifications

Application closing date: 10th March 2021
Contact person for further information about this vacancy/forwarding of application:
Name: Irene Kodosi
e-mail: [email protected]