Call Center Agents at Flexi Personnel

Flexi Personnel Ltd is a HR Company that was founded in 2008. It is currently the fastest growing HR firm in Kenya offering a wide range of services including Headhunting and Executive selection, Outsourced Labor management, HR Outsourcing, Outsourced Payroll Management, HR consultancy, Psychometric Assessments and Expatriate Services

1. Kituba (Kikongo), Lingala and Tshiluba Languages Speaking Call Center Agents

Our client, an international organization who is a leading provider of language interpretation services is seeking to recruit Kituba (Kikongo), Lingala and Tshiluba languages speaking call center agents.

Duties and Responsibilities

  • Assist our client’s community and help resolve inquiries empathetically, accurately and on time.
  • Make well balanced decisions and personally driven to be an effective advocate for our community
  • Investigate and resolve issues that are reported on client platform such as requests for account support.
  • Respond to user inquiries with high quality, speed, empathy and accuracy
  • Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site
  • Identify inefficiencies in workflows and suggest solutions
  • Recognize trends and patterns, and escalate issues outside the company policy to the global team

Qualifications and Experience

  • Between 18-30 years.
  • Must be living in Kenya.
  • Must speak fluent English and One among the stated languages above.
  • High school education mandatory. College education an advantage
  • Must be currently unemployed or working as a casual
  • Must possess strong interpersonal skills, verbal and written communication skills and most importantly empathy
  • High affinity and cultural awareness of political/social situation regarding the relevant market/region

2. Burmese, Chuukese, Tingrinya, Oromo / Amharic Languages Speaking Call Center Agents

Our client, an international organization who is a leading provider of language interpretation services is seeking to recruit Burmese, Chuukese, Tingrinya, Oromo / Amharic languages speaking call center agents.

Duties and Responsibilities

  • Assist our client’s community and help resolve inquiries empathetically, accurately and on time.
  • Make well balanced decisions and personally driven to be an effective advocate for our community
  • Investigate and resolve issues that are reported on client platform such as requests for account support.
  • Respond to user inquiries with high quality, speed, empathy and accuracy
  • Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site
  • Identify inefficiencies in workflows and suggest solutions
  • Recognize trends and patterns, and escalate issues outside the company policy to the global team

Qualifications and Experience

  • Between 18-30 years.
  • Must be living in Kenya.
  • Must speak fluent English and One among the stated languages above.
  • High school education mandatory. College education an advantage
  • Must be currently unemployed or working as a casual
  • Must possess strong interpersonal skills, verbal and written communication skills and most importantly empathy
  • High affinity and cultural awareness of political/social situation regarding the relevant market/region

The post Call Center Agents at Flexi Personnel appeared first on Jobs in Kenya – https://jobcenterkenya.com/.

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