Call Center Agents Job in Kenya

Call Center Agents Vacancy- Hospital
(Nairobi)



Ital GLOBAL – We are a comprehensive Human Capital and
Quality Management Consultancy firm dedicated to helping organizations just
like yours with their HR and Quality Management requirements. We believe in creating
productive and fruitful relationships with our clients by adding value to your
business to ensure that you get the very best return on your Human Capital
spend. Our Human Capital solutions, advice and guidance are uniquely designed
and shaped around your exact requirements and objectives. They will fit with
your culture and the business challenges that you currently face

About the Client

A leading private modern healthcare facility located in Nairobi,
Kenya that offers a range of services with a dedicated team of various
professional and qualified specialists. The facility seeks to fill the call
center agents positions handle inbound and outbound calls from clients, respond
to inquiries, handle complaints, troubleshoot problems and provide general information.

Duties & Responsibilities:

  • Handling inbound and outbound calls, inquiries,
    complaints and providing general information.

  • Keeps equipment operational by following
    established procedures, reporting malfunctions.

  • Resolve problems by clarifying issues, exploring
    answers & alternative solutions, implementing solutions and escalating
    unresolved problems.

  • Manage and resolve customer complaints by
    clarifying desired information, completing transactions and forwarding
    requests.

  • Maintain call center database and update customer
    information in the system.

  • Document all call information according to
    standard operating procedures and generate reports.

  • Enhance organization reputation by accepting
    ownership for accomplishing new and different requests, exploring opportunities
    and add value to job accomplishments.

  • Provide customers with product and service
    information.

Qualifications 

  • Diploma or Degree in Communication/ Public
    Relations, Marketing, Front Office or related field

  • At least one year’s call center agent /service
    industry experience

  • 1-2 years’ experience in a busy call/ contact
    center operations or telesales will be an added advantage

  • Proficiency in Ms Office

Competencies & Skills

  • Excellent communication, interpersonal skills,
    presentation, negotiation, interpersonal, PR and relationship building
    skills.

  • Excellent organizational and multi-tasking skills

  • Good problem analysis and solving skills.

  • Team player with a customer-oriented approach

  • Possess product and operations technical
    knowledge.

  • Knowledge of call centre telephony and technology.

  • Attention to Detail

  • Great listening skills

  • Flexible

  • Calm under pressure

  • Patient

  • Empathetic

How to Apply

Interested applicants should send their detailed CV and Cover
Letter quoting the job title (CALL CENTER AGENT) as subject to reach us
not later than 22nd July 2020 to [email protected] stating
the current pay and expected salary. Only the shortlisted candidates will be
contacted. Interviews will be conducted on a rolling basis.

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