Call Center Agents Jobs in Nairobi
provider of language interpretation services is seeking to recruit Somali language speaking
call center agents.
Assist our client’s community and help resolve inquiries empathetically,
accurately and on time.
Make well balanced decisions and personally driven to be an
effective advocate for our community
Investigate and resolve issues that are reported on client
platform such as requests for account support.
Respond to user inquiries with high quality, speed, empathy and
Gather, analyze and utilize relevant data to develop ways to
improve the overall user experience on the site
Identify inefficiencies in workflows and suggest solutions
Recognize trends and patterns, and escalate issues outside the
company policy to the global team
Between 18-30 years.
Must be living in Kenya.
Must speak fluent English and Somali.
High school education mandatory. College education is an added
Must be currently unemployed or working as a casual.
Must possess strong interpersonal skills, verbal and written
communication skills and most importantly empathy.
High affinity and cultural awareness of political/social situation
regarding the relevant market/region
27th July 2020.
for easier retrieval and placement.