Call Center Agents Jobs in Nairobi

Our client, an international organization who is a leading
provider of language interpretation services is seeking to recruit 
Somali language speaking
call center agents.

Location: Nairobi

Duties and

Assist our client’s community and help resolve inquiries empathetically,
accurately and on time.

Make well balanced decisions and personally driven to be an
effective advocate for our community

Investigate and resolve issues that are reported on client
platform such as requests for account support.

Respond to user inquiries with high quality, speed, empathy and

Gather, analyze and utilize relevant data to develop ways to
improve the overall user experience on the site

Identify inefficiencies in workflows and suggest solutions

Recognize trends and patterns, and escalate issues outside the
company policy to the global team

Qualifications and

Between 18-30 years.

Must be living in Kenya.

Must speak fluent English and Somali.

High school education mandatory. College education is an added

Must be currently unemployed or working as a casual.

Must possess strong interpersonal skills, verbal and written
communication skills and most importantly empathy.

High affinity and cultural awareness of political/social situation
regarding the relevant market/region

To apply send your CV to: [email protected] by Monday
27th July 2020.

Indicate the Language you are familiar with on the email subject
for easier retrieval and placement.

NB: Flexi Personnel does not charge candidates for job placement
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