Call Center Agents Jobs in Nairobi, Kenya

Our client, an international
organization who is a leading provider of language interpretation services is
seeking to recruit 
Somali language speaking call center

Location: Nairobi

Duties and Responsibilities

Assist our client’s community and
help resolve inquiries empathetically, accurately and on time.

Make well balanced decisions and
personally driven to be an effective advocate for our community

Investigate and resolve issues that
are reported on client platforms such as requests for account support.

Respond to user inquiries with high
quality, speed, empathy and accuracy

Gather, analyze and utilize relevant
data to develop ways to improve the overall user experience on the site

Identify inefficiencies in workflows
and suggest solutions

Recognize trends and patterns, and
escalate issues outside the company policy to the global team

Qualifications and Experience

Between 18-30 years.

Must be living in Kenya.

Must speak fluent English and Somali.

High school education mandatory.
College education an advantage

Must be currently unemployed or
working as a casual

Must possess strong interpersonal
skills, verbal and written communication skills and most importantly empathy

High affinity and cultural awareness
of political/social situation regarding the relevant market/region

To apply send your CV to:
[email protected] by Friday 22nd June 2020.

Indicate the Language you are
familiar with on the email subject for easier retrieval and placement.

NB: Flexi Personnel does not charge
candidates for job placement
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