Call Center Agents Jobs in Nairobi, Kenya

Our client, an international
organization who is a leading provider of language interpretation services is
seeking to recruit 
Somali language speaking call center
agents
.


Location: Nairobi

Duties and Responsibilities

·        
Assist our client’s community and
help resolve inquiries empathetically, accurately and on time.

·        
Make well balanced decisions and
personally driven to be an effective advocate for our community

·        
Investigate and resolve issues that
are reported on client platforms such as requests for account support.

·        
Respond to user inquiries with high
quality, speed, empathy and accuracy

·        
Gather, analyze and utilize relevant
data to develop ways to improve the overall user experience on the site


·        
Identify inefficiencies in workflows
and suggest solutions

·        
Recognize trends and patterns, and
escalate issues outside the company policy to the global team

Qualifications and Experience

·        
Between 18-30 years.

·        
Must be living in Kenya.

·        
Must speak fluent English and Somali.

·        
High school education mandatory.
College education an advantage

·        
Must be currently unemployed or
working as a casual

·        
Must possess strong interpersonal
skills, verbal and written communication skills and most importantly empathy

·        
High affinity and cultural awareness
of political/social situation regarding the relevant market/region

To apply send your CV to:
[email protected] by Friday 22nd June 2020.

Indicate the Language you are
familiar with on the email subject for easier retrieval and placement.

NB: Flexi Personnel does not charge
candidates for job placement
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