Deal of the day

Call Center Agents Jobs in Nairobi, Kenya

Burmese, Vietnamese,Mandarin and Cantonese Languages
Speaking 
Call Center Agents

Location: Nairobi

Our client, an international organization who is a leading
provider of language interpretation services is seeking to recruit Burmese,
Vietnamese, Mandarin and Cantonese languages speaking call center agents.

Duties and Responsibilities

·        
Assist our client’s community and help resolve inquiries
empathetically, accurately and on time.

·        
Make well balanced decisions and personally driven to be an
effective advocate for our community.

·        
Investigate and resolve issues that are reported on client
platform such as requests for account support.

·        
Respond to user inquiries with high quality, speed, empathy and
accuracy.

·        
Gather, analyze and utilize relevant data to develop ways to
improve the overall user experience on the site.

·        
Identify inefficiencies in workflows and suggest solutions.

·        
Recognize trends and patterns,and escalate issues outside the
company policy to the global team.

Qualifications and Experience

·        
Between 18-30 years.

·        
Must be living in Kenya.

·        
Must speak fluent English and One among the stated languages
above.

·        
College education a mandatory requirement.

·        
Must be currently unemployed or working as a casual.

·        
Must possess strong interpersonal skills, verbal and written
communication skills and most importantly empathy.

·        
High affinity and cultural awareness of political/social
situation regarding the relevant market/region.

How to Apply

To apply send your CV to: [email protected] by 14th May
2021.

Indicate the Language you are familiar with on the email subject
for easier retrieval and placement.

NB: Flexi Personnel does not charge candidates for job placement

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