Call Center Representative Job in Nairobi

Job Title: Call Center Representative
– Home Appliances

Industry: Electronics

Location: Nairobi

Gross Salary: 35k – 40k

Our client is a market leader in home appliances in Kenya.

They seek to hire an agile and customer-focused Call Center
Representative.

The successful candidate will be tasked with managing incoming
calls from clients, troubleshooting problems, providing information and
maintaining logs in the database.

Key Responsibilities

·        
Provide customers with product and service information

·        
Identify and assess customers’ needs to achieve satisfaction.

·        
Respond to customer queries on calls both inbound, outbound, and
on tasks.

·        
Answers inquiries by clarifying desired information;
researching, locating, and providing information.

·        
Resolves problems by clarifying issues; researching and
exploring answers and alternative solutions; implementing solutions; escalating
unresolved problems.

·        
Forwarding requests to respective technicians and follow through
on the ticketing system to check if complaint has been resolved.

·        
Update the customers where necessary on the status of their
requests

·        
Conduct spot checks on customers and check on the service
delivery.

·        
Document all information captured from the customer and generate
reports

·        
Keeps equipment operational by following established procedures
and report malfunctions.

·        
Build sustainable relationships and trust with customer accounts
through open and interactive communication

Qualifications

·        
2 -3 years working experience as a Call Centre Agent is
preferable

·        
Excellent telephone etiquette skills and personal presentation

·        
Must possess strong communication skills

·        
Good Data entry and typing skills

·        
MUST be Computer literate with proficiency in Ms Office Suite

·        
Proven analytical and problem-solving abilities

·        
Highly self-motivated and target driven

·        
Ability to effectively prioritize and execute tasks in a
high-pressure environment

How to Apply

If you are up to the challenge, possess the necessary
qualification and experience; please send your CV only quoting the job title on
the email subject (Call Center Representative – Home Appliances) to
[email protected] before Monday 25th January 2021.

N.B: We do not charge any fee for receiving your CV or for
interviewing.

Only candidates short-listed for an interview will be contacted.

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