Call Center Representative Job in Nairobi
Job Title: Call Center Representative
– Home Appliances
Gross Salary: 35k – 40k
Our client is a market leader in home appliances in Kenya.
They seek to hire an agile and customer-focused Call Center
The successful candidate will be tasked with managing incoming
calls from clients, troubleshooting problems, providing information and
maintaining logs in the database.
Provide customers with product and service information
Identify and assess customers’ needs to achieve satisfaction.
Respond to customer queries on calls both inbound, outbound, and
Answers inquiries by clarifying desired information;
researching, locating, and providing information.
Resolves problems by clarifying issues; researching and
exploring answers and alternative solutions; implementing solutions; escalating
Forwarding requests to respective technicians and follow through
on the ticketing system to check if complaint has been resolved.
Update the customers where necessary on the status of their
Conduct spot checks on customers and check on the service
Document all information captured from the customer and generate
Keeps equipment operational by following established procedures
and report malfunctions.
Build sustainable relationships and trust with customer accounts
through open and interactive communication
2 -3 years working experience as a Call Centre Agent is
Excellent telephone etiquette skills and personal presentation
Must possess strong communication skills
Good Data entry and typing skills
MUST be Computer literate with proficiency in Ms Office Suite
Proven analytical and problem-solving abilities
Highly self-motivated and target driven
Ability to effectively prioritize and execute tasks in a
How to Apply
If you are up to the challenge, possess the necessary
qualification and experience; please send your CV only quoting the job title on
the email subject (Call Center Representative – Home Appliances) to
[email protected] before Monday 25th January 2021.
N.B: We do not charge any fee for receiving your CV or for
Only candidates short-listed for an interview will be contacted.