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Call Center Team Leader, Agents at Mogo Finance

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Headquartered in European Union, Mogo Finance operates in 16 countries globally. We offer car purchase and logbook loans with the most customer-centric borrowing process. We have recently opened our business in Nairobi (Kilimani area) and are looking for talented and motivated individuals to join our growing team.

 

Call Center Team Leader

  • Job TypeFull Time
  • QualificationBA/BSc/HND
  • Experience2 years
  • Location Nairobi
  • Job Field Customer Care

Job Description

We are looking for a Call Center Team Leader in Kenya who will report to the Head of Sales. PLEASE ONLY APPLY IF YOU HAVE DIRECT SALES BY PHONE EXPERIENCE.

General duties:

  • Achieving sales targets (generating leads to Mogo branch)
  • Hiring, training, coaching, and leading call center representatives;
  • Answering team’s questions, guiding them through difficult calls or issues, diffusing needed situations, or handling issues that cannot be fielded by representatives;
  • Leading team meetings, asking questions to better understand the calls representatives are receiving, educating and coach workers regarding processes and practices, and explain expectations to employees;
  • Assisting other management team members in identifying trends and establishing call center goals;
  • Ensuring staff members are achieving desired service levels and taking corrective action, as needed;
  • Preparing reports and analyzing call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction;
  • Provide reports to the Management on a regular basis;
  • Control the work quality of Mogo Call Center and the quality of phone calls and e-mails to customers.

We are looking for candidates with the following qualifications:

  • Fluent in English and Swahili
  • University degree
  • At least 2 year of previous call center leadership experience
  • Previous experience in managing a sales team
  • Knowledge of logbook or consumer loan business is desired
  • Excellent computer skills
  • Excellent communication and collaboration skills
  • Loyalty and integrity

Call Center Agents

  • Job TypeFull Time
  • QualificationBA/BSc/HND
  • Experience2 years
  • Location Nairobi
  • Job Field Customer Care

Job Description

We are looking for a Call Center Agent in Kenya who will report to the Head of Sales. PLEASE ONLY APPLY IF YOU HAVE DIRECT SALES BY PHONE EXPERIENCE.

General duties:

  • Call prospective customers and introduce Mogo products
  • Answer customers’ questions and overcome objections
  • Schedule customers’ visits to Mogo branch
  • Follow-up with customers
  • Properly record data in Mogo system

We are looking for candidates with the following qualifications:

  • Fluent in English and Swahili
  • University degree
  • At least 2 year of previous call center experience
  • Previous active sales experience
  • Knowledge of logbook or consumer loan business is desired
  • Excellent computer skills
  • Excellent communication and collaboration skills
  • Loyalty and integrity

Qualifying candidates should send their CVs to [email protected]


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