Call Centre Agent Job in Nairobi, Kenya

Job Vacancy: Call Centre Agent

Location: Nairobi

Industry: Service

Job Responsibilities

·        
Management and resolve customer complaints

·        
Research required information using available resources

·        
Answer incoming calls and respond to customer’s emails

·        
Follow up customer calls where necessary

·        
Moderating and screening written user content on profiles

·        
Moderating and screening user submitted photos

·        
Handling online support requests.

·        
Responding to incoming calls and chats.

·        
Various support tasks assigned

Job Qualifications

·        
A passion for Customer Service with outstanding problem-solving
skills, documentation skills, quality focus, as well as information analysis
skills.

·        
Ability to work with multiple tabs and multiple browsers
efficiently in a web browser-based support system – speed and accuracy are
important.

·        
Ability to thrive in a multitasking environment and can adjust
priorities on the fly

·        
Ability to respond promptly and prioritize workload effectively
based on the needs of customers. Management and resolve customer complaints

·        
Research required information using available resources

·        
Keen attention to detail and effective time management skills

·        
Eager to learn, adapt and collaborate at all levels.

·        
Outstanding work ethics (reliable, motivated, professional and
ability to work under minimum supervision)

·        
Ability to handle pressure/stress, handle responses to criticism
tactfully and maintain a professional demeanor.

·        
Ability to escalate issues through the appropriate channels – we
thrive on feedback.

Job Requirements

·        
Bachelor’s Degree in a business-related field with a 2nd class
honors upper

·        
1.5 and above years of work experience in a call centre –
previous call centre experience is an added advantage

·        
An exceptional level of computer literacy especially in MS
office.

·        
Advanced fluency in English both written and verbal – Knowledge
of foreign languages will be an added advantage.

·        
Ability to work in shifts, as we are open 24 hours per day/7
days per week/365 days a year currently with the following shifts available:
7am to 3 pm , 3 pm to 11 pm and 11pm to 7 am.

Ladies are highly encouraged to apply.

To apply, send your CV only to [email protected]
before 10th April 2021.

Clearly indicate the exact position (Call centre agent) applied
for and your minimum salary expectation on the subject line.

NB: Flexi Personnel does not charge candidates for job
placement.

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