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Chemonics International County Manager Job

County Manager Job, Current Administration Vacancies 2022, The Project: Funded by the UK Conflict, Stability and Security Fund (CSSF), the anticipated Building Resilience against Violent Extremism (BRAVE) programme in Kenya will work with communities, national and sub-national government representatives and international donors to counter violence extremism in the Kenya-Somalia border areas, including Garissa, Lamu, Madera and […]

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Administration Jobs You Can’t Miss Out On!

Senior Finance & Admin Officer Job, Senior Assistant Office Admin Job, School Secretary Job, Admin Assistant Job, Administration Jobs,  Does a career in the administration industry excite you? You came to the right place! Have a look at these available jobs and apply! 1. Christian Health Association of Kenya Senior Finance & Administration Officer Job […]

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Aga Khan Education Service School Secretary Job

Aga Khan Education Service School Secretary Job School Secretary Job, Latest Administration Vacancies 2022, Aga Khan Education Services The position Position SummaryThe School Secretary position reports directly to the Head Teacher and works closely with all staff, parents, guardians, and students by providing information and support when required.The secretarial role is highly visible and varied, […]

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Administration Jobs you should Apply

Administrative Assistant Job, Administrative Assistant Job, Business Development Administrator Job, School Secretary Job, Future Leader Programme Job, Latest Administration Vacancies 2022, Have you been looking for administration jobs in Kenya? Find a variety of current administration jobs that includes Administrative Assistant jobs and so on.  1. LVCT Health Administrative Assistant Job Manage all incoming and […]

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Unilever Future Leader Programme Job– Customer Development

Unilever Future Leader Programme Job– Customer Development Future Leader Programme Job– Customer Development, Latest Administration Vacancies 2022 Successful candidate for this role will work & grow with support of leaders and teams in Account Management, Customer Development Excellence, Channel & Category Management & Shopper marketing as they drive to sustain our massive growth of our […]

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Kenya Red Cross HR Assistant Job November

Kenya Red Cross HR Assistant Job November HR Assistant Job,  Current HR Jobs In Kenya 2022, Kenya Red Cross Society is a leading humanitarian organization sustainably promoting the wellbeing, health and resilience of communities in Kenya.  The Society is seeking a qualified professional in the following position: Position Title:            Human Resource Assistant Reporting to:          […]

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Kenya Red Cross Senior HRBP Job

Senior Human Resource Business Partner Job, Latest HR Jobs 2022, Kenya Red Cross Society is a leading humanitarian organization sustainably promoting the wellbeing, health and resilience of communities in Kenya.  The Society is seeking a qualified professional in the following position: Position Title:              Senior Human Resource Business Partner  Reporting to:               Head of Human Resources  Job location:                Nairobi […]

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Latest Gov’t Jobs You Can’t Afford To Miss!

Textile Weaving Technician Job, Writing & Publishing Internship, County Chief Officer Job, Assistant Administrator Job, Government Jobs,  Have you been looking for jobs in the government industry? Look no further! Check out these available ones and be one step closer to your dream job! 1. Kisumu National Polytechnic Textile Weaving Technician Job Providing training for […]

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Kakamega County PSB Support Staff Job

Kakamega County PSB Support Staff Job Support Staff Job, Latest County Government Jobs 2022, SUPPORT STAFF, JOB GROUP CPSB 16 (7 POSTS) Basic Salary Scale: Kshs. 13,830×320 – 14,150×460 – 14,610×510 – 15,120p.m Terms of Service: One (1) year contract renewable subject to satisfactory performance. Duties and Responsibilities i. Undertaking cleaning duties at the offices […]

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Kakamega County PSB Clerical Officer Job

Kakamega County PSB Clerical Officer Job Clerical Officer II Job, Kenyan County Government Jobs,  CLERICAL OFFICER II, JOB GROUP CPSB 13 (12 POSTS) Basic Salary Scale: Kshs. 16,890×680 – 17,570×700 – 18,270×780 – 19,050×800 – 19,850×950 – 20800p.m Terms of Service: Two (2) year contract renewable subject to satisfactory performance. Duties and Responsibilities i. Compiling […]

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Kakamega County PSB Assistant Administrator II Job

Kakamega County PSB Assistant Administrator II Job Assistant Administrator II Job, Latest County Government Jobs In Kenya,  ASSISTANT ADMINISTRATOR II, JOB GROUP CPSB 10 (1 POST) Basic Salary Scale:  Ksh. 31,270 x 1,300 – 32,570 x 1,380 – 33,950 x 1,390 – 35,340 x 1,460 – 36,800 x 1,470 – 38,270 x 1,470 – 39,740×1,520 […]

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Kakamega County PSB Receptionist Job

Kakamega County PSB Receptionist Job Receptionist Job, Current Administration Jobs In Kenya, GOVERNMENT RECEPTIONIST, JOB GROUP CPSB 08 (1 POST) Basic Salary Scale: Kshs. 42,970×1,920 – 44,890×2,000 – 46,890×2,110 – 49,000×2,170 – 51,170×2,550 – 53,720×2,650 – 56,370×2,750 – 59,120p.m Terms of Service: Two (2) year contract renewable subject to satisfactory performance. Duties and Responsibilities i. Promote the […]

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Trending! Administration Jobs To Apply For!

See Now! Administration Jobs You Must Apply For This Week! Assistant Administrator Job, Receptionist Job, County Chief Officer-Administration Job, Administrative Secretary Job,  Looking for jobs in the administration industry? Check out these available ones and apply for them before they expire! 1. Kakamega County Assistant Administrator II Job Undertaking general office administration; Have Diploma in […]

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DIB Bank Kenya Service Quality Officer Job

DIB Bank Kenya Service Quality Officer Job Service Quality Officer Job, Current Administration Jobs In Kenya, Closing on: Nov 19, 2022 Job Purpose measuring, reporting, and proposing appropriate interventions on the Quality of Service across all customer touch points.  Key Responsibilities Customer Feedback/Complaints Management monitoring and tracking to check adherence to  service standards and compliance to the Consumer Protection Policy.  Create and implement feedback systems to check on service quality. Take charge of scripting and conducting surveys through the various channels available in the  Bank, including telephone calls, online web-based tools, social media, SMSs, amongst others.  Continuously identify customer pain points and propose processes improvement to improve on  ‘first line’ resolution of customer queries.  Work hand in hand with the Contact Centre Operations team on the contact centre process  formulation and improvement.  Monitor adherence to service standards and business SLAs.  Monitoring random customer interactions across various channels & rate service quality.  Compile service performance statistics across various customer touch points and channels.  Forecasting and analysing data on a daily, weekly, and monthly basis for reporting and  Charged with identifying training needs for all customer service touch points.  Compiling the Quarterly Complaints Report for submission to CBK.   Liaise with other departments and prepare communication content on product information,  updates, and business changes to the Contact Centre & Branch Customer Service teams in a  timely manner.  Any other task as may be assigned by the line Manager.   Job Specification: Minimum bachelor’s degree in Business related field from a recognized university.  Professional qualifications in quality Assurance will be an added advantage.  Minimum 3 years’ experience in contact centre/customer experience preferably in banking  Good Statistical analysis and reporting skills  Good Communication and Presentation skills  Good knowledge of Islamic banking operational process.    How to apply  […]

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