Quality Assurance Jobs In Kenya (March 2023)

KCB Bank Kenya Quality Assurance Analyst Job

KCB Bank Kenya Quality Assurance Analyst Job Quality Assurance Analyst Job, Current IT Jobs In Kenya 2023, Key Responsibilities Champion and coordinate business requirements reviews across functional teams and ensures that the business requirements are complete, precise, and testable. Works with project team to define and create overall project test strategy/test plan, plan test schedules […]

Britam Retail Quality Assurance & Reporting Analyst Job

Britam Retail Quality Assurance & Reporting Analyst Job Retail Quality Assurance & Reporting Analyst Job, Current Quality Assurance Jobs In Kenya, Job Purpose: The Role holder will be responsible for assessing the quality of service delivery across all customer contact points within contact centre as well as support the team leaders and managers in gap […]

Premier Hospital Quality Assurance Officer Job

Premier Hospital Quality Assurance Officer Job Premier Hospital is a tertiary care facility situated in Mombasa City along Links Road in Nyali area. Since its inception in 2017, the hospital has experienced tremendous growth due to its operating philosophy which is anchored on compassion, care and competence. One of our key area of focus is […]

HF Group Retail Credit Quality Assurance Officer Job

HF Group Retail Credit Quality Assurance Officer Job Credit Quality Assurance Officer Job, Latest Quality Assurance Jobs In Kenya, Overall Job Purpose The Retail Credit Quality Assurance Officer will perform call back verification and perform a gating function for quality of applications from branches. Further, the role holder will oversee fulfilment at both the valuation and conveyancing […]

DIB Bank Kenya Service Quality Officer Job

DIB Bank Kenya Service Quality Officer Job Service Quality Officer Job, Current Administration Jobs In Kenya, Closing on: Nov 19, 2022 Job Purpose measuring, reporting, and proposing appropriate interventions on the Quality of Service across all customer touch points. Key Responsibilities Customer Feedback/Complaints Management monitoring and tracking to check adherence to service standards and compliance to the Consumer Protection Policy. Create and implement feedback systems to check on service quality. Take charge of scripting and conducting surveys through the various channels available in the Bank, including telephone calls, online web-based tools, social media, SMSs, amongst others. Continuously identify customer pain points and propose processes improvement to improve on ‘first line’ resolution of customer queries. Work hand in hand with the Contact Centre Operations team on the contact centre process formulation and improvement. Monitor adherence to service standards and business SLAs. Monitoring random customer interactions across various channels & rate service quality. Compile service performance statistics across various customer touch points and channels. Forecasting and analysing data on a daily, weekly, and monthly basis for reporting and Charged with identifying training needs for all customer service touch points. Compiling the Quarterly Complaints Report for submission to CBK. Liaise with other departments and prepare communication content on product information, updates, and business changes to the Contact Centre & Branch Customer Service teams in a timely manner. Any other task as may be assigned by the line Manager. Job Specification: Minimum bachelor’s degree in Business related field from a recognized university. Professional qualifications in quality Assurance will be an added advantage. Minimum 3 years’ experience in contact centre/customer experience preferably in banking Good Statistical analysis and reporting skills Good Communication and Presentation skills Good knowledge of Islamic banking operational process. How to apply […]

KCB Software Quality Assurance Engineer Job

KCB Software Quality Assurance Engineer Job Software Quality Assurance Engineer Job, IT Kenyan Jobs 2022, Quality Assurance Jobs In Kenya November, The Position: The Software Quality Assurance Engineer is responsible for implementing automated test strategies and frameworks, in addition to creating, implementing, and automating testing in support of software test requirements. The Software Quality Engineer […]

KEMRI Laboratory (Quality Assurance) – Busia Job

KEMRI Laboratory (Quality Assurance) – Busia Job Laboratory (Quality Assurance) – Busia Job, Quality Assurance Jobs In Kenya 2022, Vacancy Requirements: BSc. Biomedical Science and Technology, Biological Sciences/ Medical Laboratory Science Be a Kenyan youth below 30 years of age Should have graduated and obtained the relevant final certificate Provide a Certificate […]

KEMRI Laboratory (Quality Assurance) – Kisumu Job

KEMRI Laboratory (Quality Assurance) – Kisumu Job Laboratory (Quality Assurance) – Kisumu Job, Latest Quality Assurance Jobs In Kenya Vacancy Requirements: BSc. Biomedical Science and Technology, Biological Sciences/ Medical Laboratory Science Be a Kenyan youth below 30 years of age Should have graduated and obtained the relevant final certificate Provide a Certificate […]

KRA Quality Assurance Supervisor Job

KRA Quality Assurance Supervisor Job Supervisor – Quality Assurance Job, Quality Assurance Kenyan Jobs 2022, Job Purpose Responsible for coordination and implementation of the department’s quality assurance activities and ensuring quality standards are met within the department. Responsibilities Keep track of departmental quality assurance policies and procedures in accordance with best practice. Document internal audits, […]

Top Trending KNQA Jobs You Should Apply Today!

Head of Finance and Accounts Job, Senior ICT Officer (Software) Job, Executive Office Administrator Job, Driver Job, Deputy Director, Standard, Assessment & Quality Assurance Job, Latest KNQA Jobs In Kenya, Are you looking forward to working with KNQA? Check out the latest KNQA job vacancies and apply for them today! 1. Head of Finance and […]

KNQA Deputy Director, Standard, Assessment & Quality Assurance Job

KNQA Deputy Director, Standard, Assessment & Quality Assurance Job Deputy Director, Standard, Assessment & , Current Quality AssuranceJobs Kenya, Qualifications, Skills, and Experience Required: For appointment to this grade, a candidate must have: – Ten (10) relevant work experience eight (8) of which must have been in management; Bachelor’s degree (KNQF Level 7 or equivalent) in […]

KNQA Principal Registration, Accreditation and Documentation Officer Job

KNQA Principal Registration, Accreditation and Documentation Officer Job Principal Registration, Accreditation and Documentation Officer, Current Technical Jobs In Kenya, Qualifications, Skills and Experience Required: For appointment to this grade, an officer must have: – Eight (8) years’ work experience four (4) of which must have been in a supervisory role; Bachelor’s degree (KNQF Level 7 […]

KNQA Principal Alignment and Validation Job

KNQA Principal Alignment and Validation Job Principal Alignment and Validation, Latest Technical Jobs Kenya, Qualifications, Skills and Experience Required: For appointment to this grade an officer must have at least; Eight (8) years of relevant work experience four (4) of which must have been at the supervisory level; Bachelor’s degree (KNQF Level 7 or equivalent) […]

KICD New Vacancies Available For You Today! Apply!

Quality Assurance Assistant Director Job, Senior Principal, Curriculum Development Officer Job, Senior Principal, Curriculum Development, Research & Knowledge Management Job, KICD Jobs, The Kenya Institute of Curriculum Development wishes to recruit qualified Professionals for various vacant positions as outlined below, apply now! 1. KICD Assistant Director, Quality Assurance Job Initiating the development of standards, systems […]

Migori County Quality Assurance Manager/Principal Agriculture Officer Job

Migori County Quality Assurance Manager/Principal Agriculture Officer Job Quality Assurance Manager/Principal Agriculture Officer Job, Current Kenyan Quality Assurance Vacancies, (1 POST) REF/MCPSB/362/2022 Duties and Responsibilities The officer at this level will be responsible to the Managing Director of the company. Quality Assurance manager makes sure that the food manufacturing process is safe by monitoring and […]

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