Quality Assurance Jobs In Nairobi (March 2023)

KCB Bank Kenya Quality Assurance Analyst Job

KCB Bank Kenya Quality Assurance Analyst Job Quality Assurance Analyst Job, Current IT Jobs In Kenya 2023, Key Responsibilities Champion and coordinate business requirements reviews across functional teams and ensures that the business requirements are complete, precise, and testable. Works with project team to define and create overall project test strategy/test plan, plan test schedules […]

Britam Retail Quality Assurance & Reporting Analyst Job

Britam Retail Quality Assurance & Reporting Analyst Job Retail Quality Assurance & Reporting Analyst Job, Current Quality Assurance Jobs In Kenya, Job Purpose: The Role holder will be responsible for assessing the quality of service delivery across all customer contact points within contact centre as well as support the team leaders and managers in gap […]

HF Group Retail Credit Quality Assurance Officer Job

HF Group Retail Credit Quality Assurance Officer Job Credit Quality Assurance Officer Job, Latest Quality Assurance Jobs In Kenya, Overall Job Purpose The Retail Credit Quality Assurance Officer will perform call back verification and perform a gating function for quality of applications from branches. Further, the role holder will oversee fulfilment at both the valuation and conveyancing […]

DIB Bank Kenya Service Quality Officer Job

DIB Bank Kenya Service Quality Officer Job Service Quality Officer Job, Current Administration Jobs In Kenya, Closing on: Nov 19, 2022 Job Purpose measuring, reporting, and proposing appropriate interventions on the Quality of Service across all customer touch points. Key Responsibilities Customer Feedback/Complaints Management monitoring and tracking to check adherence to service standards and compliance to the Consumer Protection Policy. Create and implement feedback systems to check on service quality. Take charge of scripting and conducting surveys through the various channels available in the Bank, including telephone calls, online web-based tools, social media, SMSs, amongst others. Continuously identify customer pain points and propose processes improvement to improve on ‘first line’ resolution of customer queries. Work hand in hand with the Contact Centre Operations team on the contact centre process formulation and improvement. Monitor adherence to service standards and business SLAs. Monitoring random customer interactions across various channels & rate service quality. Compile service performance statistics across various customer touch points and channels. Forecasting and analysing data on a daily, weekly, and monthly basis for reporting and Charged with identifying training needs for all customer service touch points. Compiling the Quarterly Complaints Report for submission to CBK. Liaise with other departments and prepare communication content on product information, updates, and business changes to the Contact Centre & Branch Customer Service teams in a timely manner. Any other task as may be assigned by the line Manager. Job Specification: Minimum bachelor’s degree in Business related field from a recognized university. Professional qualifications in quality Assurance will be an added advantage. Minimum 3 years’ experience in contact centre/customer experience preferably in banking Good Statistical analysis and reporting skills Good Communication and Presentation skills Good knowledge of Islamic banking operational process. How to apply […]

KRA Quality Assurance Supervisor Job

KRA Quality Assurance Supervisor Job Supervisor – Quality Assurance Job, Quality Assurance Kenyan Jobs 2022, Job Purpose Responsible for coordination and implementation of the department’s quality assurance activities and ensuring quality standards are met within the department. Responsibilities Keep track of departmental quality assurance policies and procedures in accordance with best practice. Document internal audits, […]

KNQA Deputy Director, Standard, Assessment & Quality Assurance Job

KNQA Deputy Director, Standard, Assessment & Quality Assurance Job Deputy Director, Standard, Assessment & , Current Quality AssuranceJobs Kenya, Qualifications, Skills, and Experience Required: For appointment to this grade, a candidate must have: – Ten (10) relevant work experience eight (8) of which must have been in management; Bachelor’s degree (KNQF Level 7 or equivalent) in […]

KNQA Principal Alignment and Validation Job

KNQA Principal Alignment and Validation Job Principal Alignment and Validation, Latest Technical Jobs Kenya, Qualifications, Skills and Experience Required: For appointment to this grade an officer must have at least; Eight (8) years of relevant work experience four (4) of which must have been at the supervisory level; Bachelor’s degree (KNQF Level 7 or equivalent) […]

Migori County Quality Assurance Manager/Principal Agriculture Officer Job

Migori County Quality Assurance Manager/Principal Agriculture Officer Job Quality Assurance Manager/Principal Agriculture Officer Job, Current Kenyan Quality Assurance Vacancies, (1 POST) REF/MCPSB/362/2022 Duties and Responsibilities The officer at this level will be responsible to the Managing Director of the company. Quality Assurance manager makes sure that the food manufacturing process is safe by monitoring and […]

Triggerise Service Quality Specialist Job

Triggerise Service Quality Specialist Job Service Quality Specialist Job, Quality Assurance Job Vacancies in Kenya, The Job The Service Quality Specialist is responsible for coordinating and overseeing quality assurance for all health offers on the platform accessed by clients and provided by all Tiko providers. Day to day you’ll also be: Managing and working with […]

KRA Quality Assurance, Compliance & Risk Management Job

KRA Quality Assurance, Compliance & Risk Management Job Chief Manager – Quality Assurance, Compliance & Risk Management Job, Quality Assurance Kenya Jobs 2022, Purpose of the job: The Chief Manager – Quality Assurance, Compliance & Risk Management is responsible for overseeing and managing compliance with Constitutional, legal and corporate requirements (Quality Assurance). Key Responsibilities of […]

Competition Authority of Kenya Risk & Quality Assurance Internship

Competition Authority of Kenya Risk & Quality Assurance Internship Risk & Quality Assurance Internship, Kenya Internships February, Job Reference:CAK/03.02/2022 Qualifications Risk & Quality Assurance – Bachelor’s degree in Statistics, Economics, Project Management, Monitoring & Evaluation or its equivalent from a recognized Institution. Beneficiaries of the Authority’s Young Professionals Program, and Internship are not eligible; and Must be […]

CSS Quality Assurance Sales Rep Job(120K-150K)

CSS Quality Assurance Sales Rep Job(120K-150K) Quality Assurance Sales Rep Job, Current Quality Assurance Jobs In Kenya, Title: Quality Assurance Sales Rep (QMS audit and certification environment), Gross Salary: 120-150K, Industry: Multinational, Reporting to: E.A Regional Manager, Location: Nairobi, Our client is a leading multinational company. They seek to hire an experienced Quality Assurance Sales Representative […]

Equity Bank Quality Assurance Coordinator Job

Equity Bank Quality Assurance Coordinator Job Quality Assurance Coordinator Job, Banking Jobs Kenya 2022, Description Equity Bank is one of the region’s leading banks whose purpose is to transform the lives and livelihoods of the people of Africa socially and economically by availing them modern and inclusive financial services that maximize their opportunities. With a […]

KCB Software Quality Assurance Analyst

KCB Software Quality Assurance Analyst Software Quality Assurance Analyst Job, IT Jobs Kenya 2021, The Position: The Software Quality Assurance Analyst will perform quality reviews on business requirements, develop standardized testing methods and strategies, lead execution of functional and non-functional tests and implementing quality testing and reporting processes to track and ensure adherence to quality […]

USIU Quality Assurance Director Job

Quality Assurance Director Job, Current Quality Assurance Kenyan Jobs, Summary Reporting to the Deputy Vice Chancellor – Academic and Student Affairs the successful candidate will be responsible for directing the activities of Quality Assurance (QA) operations at USIU-Africa. S/he will direct the activities of the training and compliance units within QA. This includes the supervision […]

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