Channels Specialist at National Bank of Kenya

National Bank is a major player in Kenya’s banking industry. It is one of the largest banks in the country giving financial services to all sectors of the economy. The bank will continue to cover the financial landscape and respond positively to the needs of its customers, shareholders and the economy besides offering traditional financial services and products.

Number of Openings: 2

Position Summary and Key Responsibilities:

Position Scope:

The role holder will provide support in the development, design, document, maintenance and provide solutions for digital channels systems.

Key Responsibilities:

  • Provide day-to-day operational and technical support for the digital channels and the related sub-systems and ensure system uptime as per the banks service level agreements.
  • Ensure that service / support calls are effectively responded to and resolved within the framework of the   Service level agreements and develop knowledge and awareness of the relevant applications.
  • Perform and implement system maintenance, making program modification as necessary to meet business requirements; review and modify programs to correct errors and improve efficiency and cost effectiveness.
  • Ensure cyclical assignments such as Disaster Recovery testing, business continuity plans, penetration testing and software and hardware audits are completed in a timely manner.
  • Responsible for designing, developing and providing appropriate reports and management information as required by business.
  • Participate and perform system integrations, testing, upgrades and enhancements, documentation and stabilization.
  • Continuously analyse user requirements and provide solutions.
  • Maintain up to date system and user documentation and manuals.
  • Ensured compliance of SLAs with system vendors.
  • Recommended and implement upgrades for performance, security and business benefit.
  • The role holder will provide support in the development, design, document, maintenance and provide solutions for digital channels systems – ATM & Card, Internet Banking, Agency Banking, Mobile Banking, Biller Engine & Money Transfer Services (MTS).
  • Constituted cross-functional project teams with clearly defined roles.
  • Carry out other duties as may be assigned by the supervisor.

Qualifications, Experience, Skills & Personal Attributes

  • A minimum of a Bachelor of Science degree in IT, Computer Science or related field.
  • ITIL Certification.
  • Three (3) years’ experience in IT field within the Banking Sector or in a large IT enabled field.
  • Professionalism –maintains a professional approach based on ethics and NBK values
  • Integrity and honesty and ethics- ensures ethical practices and integrity and ensures NBK is not put at reputational risk
  • Building consensus and influencing-ability to influence various players across all NBK departments
  • Customer orientation-is customer focused striking a solid balance between external and internal customer orientation
  • Excellent planning and organizational skills with ability to breakdown complex items to actionable elements
  • Excellent communication skills; articulate in communicating to both internal and external stakeholders at level levels.
  • Innovation; able to keep up with trends of meeting the demands of internal and external customers and controls thereof.
  • Multi-tasking; able to manage several concurrent assignments and prioritise demands.
  • Flexibility and adaptability; ability to keep pace with latest technology and trends in addition to new security requirements.

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