Configuration Analyst at Techsavanna Technology Limited

Techsavanna has provided a wide range of ICT services and software for Property Management, Project Management, Energy Management and Financial Management in diverse industry and client profiles. In Eastern Africa the firm has offices in Nairobi, in the region the firm comprises of with a total staff force of over 100.

Location: Techsavanna Company, Nairobi

Job Description

We are pleased to announce the vacancy for a Configuration Analyst.In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.

The Configuration Analysts will be a dedicated individual with payment wallet configuration experience across Credit services.  Their central role will be the local implementation of configuration guides and approved changes to support the launch and improvement of new M-Pesa services.

Responsibilities

  • Responsible for analysing and documenting new requirements for new business services and scenarios
  • Responsible for configuring new services, optimising service parameters for performance and monitoring schedule and testing accordingly on assigned platform
  • Responsible for analysing, documenting and troubleshooting new configurations, leading to reduced service degradation or loss.
  • Responsible for configuring scheduled changes on the assigned service platforms
  • Maintain quality documentation of the changes made on the platform for service introduction, incident resolution or performance improvement.
  • Maintain workflow changes within the system
  • Review and a maintain full understanding of Credit controls in place in all markets
  • Report to MPA and market stakeholders on updates of scenarios, configuration, test results and reports across assigned markets and escalating issues when appropriate
  • Provide knowledge transfer to markets for all M-Pesa and 3rd party configurations performed to broaden knowledge base on execution.
  • Provide training to Market and Vodafone shared service teams on the new services configured, testing results and reports developed.

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