Content Officer – Communications and Knowledge Management – UK or Kenya

Location: Edinburgh, London or Nairobi

Closing Date: 27 October 2020
Candidates must have the right to work in the location that they are applying for.

Applications will be considered with CV and cover letter; if interested, please apply at the earliest to avoid disappointments.

About Mercy Corps

Mercy Corps is a leading global organization powered by the belief that a better world is possible.
In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions
into action — helping people triumph over adversity and build stronger communities from within.
Now, and for the future.

Program / Department Summary

The Internal Communications team sits at the heart of Mercy. Our goal is to be a valued partner across the agency, enabling people to easily find information and connect with each other. Working closely with teams at different levels across the agency, we seek to create multi-directional conversations and help everyone access information easily in service of greater results and impact through learning, dialogue and conversation.

General Position Summary

The Internal Communication Officer will support, edit, curate and moderate content creation for Mercy Corps’ internal communication channels. The Internal Communications Officer is instrumental in ensuring regular communication processes that keep teams informed and connected, and will assist with a variety of related tasks on the team.

The ideal candidate will be a strong communicator and storyteller with a passion for communicating to inspire, inform, captivate and mobilize audiences. They are able to manage multiple projects and have the experience and maturity required to work with a number of teams and stakeholders.

Essential Job Responsibilities

  • Manage content on our Intranet (Drupal), internal newsletter (Mailchimp) and social platform (Workplace).
  • Compile, edit and send out the Globe – Mercy Corps’ existing communication vehicle for weekly agency news.
  • Monitor and help to build communities and group culture on Mercy Corps’ Workplace site.
  • Lead on the facilitation of processes for translation, transcription and subtitling to increase equity and inclusion for communications.
  • Support in conceptualization, planning and creation of dissemination of content for teams.
  • Support planning and execution of creative global contests and campaigns to engage our global team in cultural and learning initiatives.
  • Monitor effectiveness of current platforms through utilizing platform analytics, survey results and qualitative feedback from team members globally.
  • Support on additional internal communication initiatives as needed.
  • Manage Mercy Corps Radio, our internal podcast channel. Develop the content strategy and produce, edit and publish bi-monthly podcasts.

Supervisory Responsibility



Reports Directly To: Internal Communications Director

Works Directly With: Members of the Internal Communications and Knowledge Management teams, members of the People and Strategy team and other teams.

Accountability to Participants and Stakeholders

Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.

Minimum Qualification & Transferable Skills

  • At least 3 years of experience in marketing, communications, journalism or other relevant fields.
  • Strong writing and editing skills with an ability to translate technical information into easily understood messages in varied formats.
  • Ability to produce clear and compelling print, digital and multimedia content for internal audiences.
  • High level of proficiency with technology; experience with digital communications platforms and content a plus.
  • Fluent English with highly effective and professional verbal communication skills.
  • Proven ability to prioritize multiple competing and changing priorities, requests, tasks and deadlines.
  • Strong people skills, good judgement, and ability to manage up.
  • Self-directed and motivated, learns quickly, problem-solver and innovator.
  • Proven experience maintaining a high level of confidentiality and professional conduct.
  • Multilingual proficiency is a big plus; especially French, Arabic or Spanish.

Success Factors

The successful Internal Communications Officer will be a creative communicator, strong editor and a problem solver. They will be able to quickly acquire a detailed knowledge of Mercy Corps, and forge productive relationships with key internal stakeholders. They will have a strong grasp on how to communicate with team members at all levels. They will possess a demonstrated attention to detail, ability to follow procedures, meet deadlines and work independently and cooperatively with team members.

Living Conditions / Environmental Conditions

This position is based in London, Edinburgh or Nairobi. Coordination will be required with team members in Pacific Time.

Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC’s policies, procedures, and values at all times and in all in-country venues.

Ongoing Learning

In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development

Diversity, Equity & Inclusion

Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.

We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.

Equal Employment Opportunity

Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.

We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

Safeguarding & Ethics

Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.

How to apply

Apply with CV and Cover Letter here:

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