Corporate Life Service Operations Associate at Britam

Britam is a leading diversified financial services group, listed on the Nairobi Securities Exchange. The group has interests across the Eastern and Southern Africa region, with operations in Kenya, Uganda, Tanzania, Rwanda, South Sudan, Mozambique and Malawi

Job Purpose:

The job holder will be responsible for ensure effective administration of Group Life, Credit Life business and combined business product.

Key responsibilities

  • Prompt processing of supplementary costing
  • Prompt communication of medical underwriting requirements for members above the free cover limit
  • Prompt communication of costing (new entrants, revised salaries & exits)
  • Ensure accuracy in costing and debit/credit notes
  • Prompt processing of commission for intermediaries
  • Ensure efficiency in data management
  • Booking of banc assurance premium for Credit Life and advising General Business on general insurance premium
  • Processing of premium refunds for credit life and advising General Insurance on the refund premium
  • Communication of booked premium to Finance Department and Underwriting Department by forwarding Debits/ Credits
  • Carrying out reconciliation as per the reconciliation policy
  • Administration of combined solution i.e. Group Life & GPA/WIBA policies
  • Ensure required information is provided to Life Claims Department to enable settlement of Group and Credit Life claims
  • Prompt handling of queries from intermediaries and direct clients
  • Support retention of business by ensuring adherence to SLAs
  • Ensure member details are accurately captured at all times
  • Prepare reports as and when required
  • Perform any other duties as may be assigned from time to time
  • Delegated Authority:  As per the approved Delegated Authority Matrix

Key Performance Measures

  • As described in your Personal Score Card

Knowledge, experience and qualifications required


  • Bachelor’s degree in a business related field ;
  • Professional studies in insurance – AIIK or ACII or LOMA
  • 1-4 years’ experience in a similar position.

Leadership category responsibility framework (Core Competencies)

Emerging Leaders in Britam need to:

  • Plan, direct and apply efficiencies and resources in order to optimize output and profitability against time, cost and team targets;
  • Effectively communicate strategic and operational departmental goals and objectives to peers and others in order to ensure proper implementation;
  • Ensure that department priorities are adhered to and effectively communicated;
  • Ensure competent and effective people resources through appropriate coaching, development and people supervision as appropriate;
  • Embody a high performance, proactive culture;
  • Effectively ensure the adherence to key performance areas, deadlines and goals in order to optimize operational effectiveness;
  • Effectively communicate resource needs, possible opportunities and achievements to management in order to aid them in their decision-making;
  • Effectively set and monitor priorities and objectives for more junior staff;
  • Understand and communicate objectives in relation to the larger organizational impact;
  • Effectively disseminate knowledge within the correct context, towards subordinates as well as management;
  • Appropriately model the company values while setting the pace and energy for delivering;
  • Effectively manage and communicate change within the department in order to increase staff and process effectiveness;
  • Provide access to accurate and consistent information and services across all channels;
  • Ensure a seamless experience for clients;
  • Improve service delivery for clients;
  • Engage in continuous brand building to become the trusted partners to clients.

Technical/ Functional competencies

  • Knowledge of group life service operations
  • Knowledge of insurance industry and concepts
  • Planning and organization skills
  • Knowledge of Group life service operations

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