Customer Care Assistant Job in Kenya

Kenya Forestry Research Institute (KEFRI) is a State
Corporation established in 1986 with obligation to undertake forest research
and provide information and technologies for sustainable development of
forestry and allied natural resources for socio-economic development.



The Institute wishes to recruit
dynamic, result-oriented and self driven persons to fill the vacant positions;

CUSTOMER CARE ASSISTANT/ TELEPHONE OPERATOR II: KEFRI 4

 Responsibilities

  • Operating switchboard for smooth flow of
    communication within and outside the Institute;

  • Maintaining call register for record purposes;

  • Maintaining and   
    update    institutional    
    directory    to    enhance   
    efficiency    in communication;

  • Receiving visitors and directing them to the
    appropriate offices for good public relations;

  • Providing good customer care service;

  • Provides specification on procurement of
    telephone facilities to ensure the facilities are of good quality;

  • Oversee installation of telephone equipment to
    ensure all extension are correctly connected;

  • Answer and direct telephone calls to ensure
    smooth communication;

  • Reporting promptly any switchboard defects to
    the supervisor;

  • Maintain incoming and outgoing telephone
    records for future reference; and

  • Any other duty assigned from time to time

Qualifications

  • Kenya Certificate of Secondary Education
    (KCSE) minimum grade “D+” (Plus) or its equivalent;

  • Certificate in Telephone Operation, Reception
    and Front Office or its equivalent from a recognized institution; and

  • Certificate in Computer Applications from a
    recognized institution

How to Apply

Hard copy applications

 Interested persons should send their
applications, Curriculum Vitae, copies of relevant professional/academic
certificates and national identification card. The Curriculum Vitae should also
include their day and evening telephone numbers, e- mail address and names and
addresses of three referees. Applications should reach the Director KEFRI not
later than Monday 4th May, 2020.

Envelopes containing the documents
should clearly be marked with the position applied for and addressed to:-

The Director/CEO,

 Kenya Forestry Research Institute (KEFRI),

 P.O. BOX 20412-00200, City Square, NAIROBI.

 Summary of applications

 Interested applicants are required to
fill the attached job application summary template from their testimonials and
submit in soft copy (saved in MS Excel) to [email protected] An
example has been attached for your guidance. Kindly replace the sample with
your information.

Note: Job Applications sent to this email
address will NOT be
accepted except the dully filled job application summary template

KEFRI is an equal opportunity employer. Only shortlisted
candidates will be contacted.

KEFRI IS ISO 14001:2015 and ISO
9001:2015 CERTIFIED
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