Customer Care Assistant Job in Nairobi, Kenya (30K)

Exciting Customer Care Assistant Job Opportunity

Our client is a leading Roofing market player in Kenya and the

To consolidate market leadership they seek to recruit a dynamic
and self driven customer care assistant.

Job title: Customer Care Assistant

Department: Administration

Salary Range: Kshs 25,000 –

No of Positions: 1 (one) Position

Location: Nairobi

Placement: Immediate

Duties and

Attend promptly to all incoming calls and notify the relevant
parties on the same.

Attending to incoming and outgoing mails and recording them

To attend promptly to all clients and business associates coming
to the offices and ensure that they are treated in a welcoming and friendly

General office management including filing both soft and hard
copy documents, maintenance of company files.

Generate sales leads.

Assisting in preparation of exhibitions and other related
marketing events.

Provide product information to assist customers in making a
decision about the product to buy.

Resolve product problems by clarifying the customer’s complaint;
determining the cause of the problem; selecting and explaining the best
solution to solve the problem; expediting correction or adjustment; following
up to ensure resolution.

Ensuring that the board room and samples are adequate and in the
best form all the time without fail

Ensuring that the displays outside are in good order

Follow up with potential clients to close sale.

Ensuring that quotations are sent out within 12 hours and
following up and closing the sale thereafter.

Take an extra mile to engage clients.

Ensure the office is neat and clean working closely with the
office assistant.

Qualifications and

Diploma/Certificate in Business Administration OR

Diploma in Public Relationship/Sales And Marketing

A minimum of one years’ experience in a customer care position

Required Skills

Charisma and Enthusiasm

Empathy and Adaptability

Excellent communication and presentation skills

Strong phone contact handling skills and active listening

Self-control, Patience and Flexibility

Taking initiative/responsibility.

Applications Procedure

If you meet the above criteria and are interested in making a
meaningful Customer Service career, apply by submitting your CV in confidence

The Recruiter.

Esquire Consultants.

P.O Box 76883-00620,


Via [email protected] and kindly indicate Job
Title on the subject line.


Do not attach certificates and testimonials in your application.

Closing date for applications is Friday 18th September 2020.

Shortlisting will be carried out on a rolling/ongoing basis.

Only shortlisted candidates will be contacted.
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