Customer Care Assistant Job in Nairobi, Kenya (30K)

Exciting Customer Care Assistant Job Opportunity

Our client is a leading Roofing market player in Kenya and the
region.

To consolidate market leadership they seek to recruit a dynamic
and self driven customer care assistant.

Job title: Customer Care Assistant

Department: Administration

Salary Range: Kshs 25,000 –
30,000

No of Positions: 1 (one) Position

Location: Nairobi

Placement: Immediate

Duties and
Responsibilities

·        
Attend promptly to all incoming calls and notify the relevant
parties on the same.

·        
Attending to incoming and outgoing mails and recording them
chronologically.

·        
To attend promptly to all clients and business associates coming
to the offices and ensure that they are treated in a welcoming and friendly
manner.

·        
General office management including filing both soft and hard
copy documents, maintenance of company files.

·        
Generate sales leads.

·        
Assisting in preparation of exhibitions and other related
marketing events.

·        
Provide product information to assist customers in making a
decision about the product to buy.

·        
Resolve product problems by clarifying the customer’s complaint;
determining the cause of the problem; selecting and explaining the best
solution to solve the problem; expediting correction or adjustment; following
up to ensure resolution.

·        
Ensuring that the board room and samples are adequate and in the
best form all the time without fail


·        
Ensuring that the displays outside are in good order

·        
Follow up with potential clients to close sale.

·        
Ensuring that quotations are sent out within 12 hours and
following up and closing the sale thereafter.

·        
Take an extra mile to engage clients.

·        
Ensure the office is neat and clean working closely with the
office assistant.

Qualifications and
Experience

·        
Diploma/Certificate in Business Administration OR

·        
Diploma in Public Relationship/Sales And Marketing

·        
A minimum of one years’ experience in a customer care position

Required Skills

·        
Charisma and Enthusiasm

·        
Empathy and Adaptability

·        
Excellent communication and presentation skills

·        
Strong phone contact handling skills and active listening

·        
Self-control, Patience and Flexibility

·        
Taking initiative/responsibility.

Applications Procedure

If you meet the above criteria and are interested in making a
meaningful Customer Service career, apply by submitting your CV in confidence
to:

The Recruiter.

Esquire Consultants.

P.O Box 76883-00620,

Nairobi.

Via [email protected] and kindly indicate Job
Title on the subject line.

Note:

·        
Do not attach certificates and testimonials in your application.

·        
Closing date for applications is Friday 18th September 2020.

·        
Shortlisting will be carried out on a rolling/ongoing basis.

·        
Only shortlisted candidates will be contacted.
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