Customer Care Dispatch Intern at SunCulture Kenya Ltd
Reporting to: Head of Supply Chain
About the role
Under the management of the Supply Chain Head, the Customer Care Dispatch Intern will be responsible for ensuring that all SunCulture products move within the process with the focus on ensuring customer satisfaction and pristine customer experience as a brand frontline for SunCulture
Roles And Responsibilities
- Proper Coordination with reps from PAYG, Sales & After sales team for clear alignment of orders as they are captured to our system
- Handle/Receive and answer Questions regarding Dispatch and pending orders from other departments
- Record all error logs on dispatches and troubleshooting them
- Proactively follow up with IT on Appsheet/Power BI and ensure the sales Funnel is in line with orders released
- Receive and dispatch orders whenever required
- Oversee the Re-routes of units and track the delivery status of products with service providers & update customers accordingly
- Coordinate & update Dispatch tracker with the IT team on a daily basis
- Inform field units about orders and traffic flow
- Call customers after dispatch are done and ensure all dispatched orders are collected within 3 days from Wells Fargo collection centers
- Any other duty as may be assigned by the line manager
Does this sound like you?
- Experience in customer relations or any other related field.
- Degree/ Diploma in marketing, communications, or related field
- Experience in collaborating cross-department with a clear vision on ensuring SLAs are met in good time.
- Proficient in GSuite, MS Office and CRMs
- Multitasking skills, including the ability to handle various inquiries
- Keen on operational excellence and process improvements to achieve efficiency and effectiveness.
- Able to work in a dynamic environment with immense pressure
- Comfortable with ambiguity and able to plan, be organized, and meet deadlines
- Proactive, collaborative, organized, curious, problem solver with a “can-do” attitude
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