Deal of the day

Customer Care Job in Kenya

Title: Customer Service
Representative

Industry: Service,

Location: Nairobi,

Salary: Competitive,

Our client is an
upcoming Dry cleaning company with over 7 branchesin Kenya. They seek to hire a
well experienced Customer Service Representative who will be responsible for
receiving items for laundry at the shop, tag, invoice and receive payments for
the items to be laundered.

 Key Responsibilities

  • Receiving
    items for laundry at the shop and ensure they place tags on them for
    easier tracing

  • Invoicing
    and receive payments for the items to be laundered.

  • Market
    the shop by way of messages, retaining walk in clients, issuing flyers at
    the shop or mall entrances.

  • Make
    sure they attain sales targets of the company

  • Reconciling
    Sales and generating reports

  • Assist
    customers with telephone inquiries to provide solutions to their banking
    needs

  • Assist
    customers with routine account-related requests; research and resolve
    account service inquiries or issues; and respond to client inquiries
    promptly, effectively, and professionally

  • Perform
    teller responsibilities

 Skills & Qualifications

  • Must
    have a Certificate or Diploma in a related field

  • Atleast
    1 year experience in a related field

  • Must
    have reliable vehicle and valid driver’s license

  • Must
    be able to work under pressure with a variety of customers and
    personalities.

  • Must
    be good with people and work well with others.

  • Ability
    to work in multiple work locations is a plus.

  • Excellent
    customer service, written and verbal communication skills.

  • Excellent
    interpersonal skills.

  • Ability
    to sell in various social media platforms a plus.

 

How to Apply

If you are up to the challenge, possess the necessary
qualification and experience; kindly send your CV and Professional
Certificates quoting the job title (Customer Service Representative) to
 [email protected] by Monday 14th June 2021. 

Only shortlisted candidates will be contacted.

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