This is your invitation
to raise your bar and team up with the best creatives.
At Bunny Studio we
are looking for a highly motivated Customer Experience Associate to join our
customer operations team who will give their best to
always deliver memorable experiences to our customers and ensure they are 100%
satisfied with our services. You’ll work with a highly diverse and
multicultural remote team with a mission to “make it happen”, where passion and
fun are prized as much as hard work and creativity.
About Bunny Studio
Bunny Studio teams up
creatives around the world. Our team is transforming how creatives connect, by
well-defined repeatable creative tasks, that speed up matching processes.
companies to build their own solutions by accessing our API for creative
creatives to build a portfolio that they can sell through different
AI to the matching process to increase efficiency for both our clients and
Our audio, video,
design, and text products are used by industry leaders and provide fast and
quality results, either through our web interface or our API.
team: We are 81 people. We come from different backgrounds. We are
scientists, parents, designers, historians, engineers, writers,
voice-overs, biologists, pet-lovers, and more. We are a remote-first team.
We work from Brazil, Nigeria, The Netherlands, The Philippines, Colombia,
Argentina, England, Uruguay, among other places. We do not have an office.
time: We’ve been in business for 9 years. We launched in February 2012.
clients: Over the years, we’ve partnered with more than 15,000 businesses,
to help them scale their creative needs.
We are a bootstrapped business. We grow our investment capacity by
bringing more value to our clients
What you can expect on a day-to-day basis
self-service by our customers to minimize their interactions with our
Customer Experience team.
a good understanding of our product to be able to:
our customers adapt and adopt solutions to ensure their needs are met.
new insights and innovative suggestions for improvement to our Product
with many unknowns for our newest creative categories and helping the team
document the newest learnings, workflows, processes to ensure the bus factor is kept high.
difficult cases and dealing with frustrated and happy clients.
with high levels of independence, where we expect high levels of
assertiveness from our team members.
You will be expected to
remain in this role for 2 years. The knowledge and experience you’ll gain may
then enable you to perform any of the following roles, either at Bunny Studio
or somewhere else:
Customer Experience Associate
of Customer Experience
You are a great person
for the job if you:
based in the EMEA region.
a minimum of C1 English level (written and oral). Knowledge of other
languages is a plus.
at least 1 year of previous work experience, not necessarily in this same
able to type with 10 fingers and are able to do it fast.
familiarity with web technology.
crazy about self-development.
high attention to detail, assuming that the Queen of England or the CEO of
the company might read all your communications.
able and willing to work in a highly diverse and multicultural team where
various religions, ideologies, sexual orientations, ethnicities, and
nationalities work together.
managing difficult cases.
creatively to unexpected circumstances by turning these into opportunities
for learning and growth.
back away from unknowns, instead you approach them with curiosity and take
charge to turn them into knowns.
a critical mindset, not settling with the status quo and always looking
for ways on how existing processes can be done differently and propose
options on how they could be optimized our automatized.
adaptability skills and you’re comfortable working in an accelerated
As a customer experience
associate, you’ll be the link between clients and talents on our platform,
paving the way to successfully completed projects.
responsibilities will be:
projects are completed within given time frames.
a high success rate for projects.
100% satisfaction in Customer Experience interactions with clients and
talents – also known as Bunny Pros.
You will report to
Christina Gómez, Head of Customer Experience, who is based in Bogotá, Colombia.
Moreover, you will work closely with the following teams: Customer Experience,
Pro Management, Quality Control, Marketing and Sales, Product, and Engineering.
Because we value candor,
your gross salary will be USD USD $15,943.53 per year.**
At Bunny Studio, we
strive for equity amongst all our team members. Therefore, our compensations
are determined per functional area and role. Hence, team members within the
same role and job level will earn the same. Before you apply, ensure that the
salary is within your income expectations.
How To Apply
qualified? Go to BunnyStudio on apply.workable.com to apply