Customer Care Job Vacancy

We are looking for a Customer Care Manager for a Print
Media Company located in Juba, South Sudan.

Main Purpose of the Job: The Manager will be responsible for
providing outstanding customer service to our clients by developing effective
customer service procedures, attract potential customers, ensure customer
expectations are exceeded and ensure excellent service standards and maintain
high customer satisfaction.

Duties and

Resolve product or service problems by clarifying the customer’s
complaints, determining the cause of the problem; selecting and explaining the
best solution to solve the problem; expediting correction or adjustment;
following up to ensure resolution

Prepare product or service reports by collecting and analyzing
customer information

Generate sales leads through customer interactions

Engaging Customers to Identify and assess their needs to achieve

Build sustainable relationships of trust through open and
interactive communication.

Handle complaints, provide appropriate solutions and
alternatives within the time limits and follow up to ensure resolution

Resolve customer complaints via phone, email, mail or social

Supervise day-to-day operations in the customer service

Job Requirements

Bachelor’s Degree in Business Administration or relevant field

Minimum of 5 years’ proven experience in a Customer Service

Passionate about Customers.

Proficiency in Microsoft Office

Outstanding written and verbal communication skills

Good understanding of Management practices and techniques

Excellent Leadership and Interpersonal Skills

Do you have what we
are looking for?

Kindly send your CV to [email protected] by latest 24 July
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