Customer Care Officer Job in Kenya

Position: Customer Care Officer, (Temp)

Code: HRA/AA/01/2020- 2
Post

Reporting to: Principal
Accountant Officer 

Responsibilities

  • Attending promptly to all incoming calls and
    notify the relevant officers on the same;

  • Attending to incoming and outgoing mails and
    recording them chronologically;

  • Attending promptly to all clients and stakeholders
    coming to the offices and ensure that they are treated in a welcoming and
    friendly manner;

  • General office management including filing both
    soft and hard copy documents;

  • Assisting in preparation of exhibitions and other
    related marketing events;

  • Provide service information to clients and
    stakeholders;

  • Resolve service problems by clarifying the
    customer’s complaint; determining the cause of the problem; selecting and
    explaining the best solution to solve the problem, expediting correction
    or adjustment; following up to ensure resolution;

  • Ensuring that all displays at the customer care
    area are in good

Qualifications

  • Have a Bachelor’s degree in either Business
    Administration, Public Relations ,Sales and Marketing or equivalent and
    one (1) year work experience;

OR

  • Diploma in either Business Administration, Public
    Relationship, Sales and Marketing or equivalent and two (2) years’ work
    experience;

  • Be proficient in computer applications skills;

How to apply

Interested
persons MUST fill the job application form click here to download and In
addition, please attach copies of professional/academic certificates,
testimonials, copy of National Identity Card or passport and ,a dully filled
employment form, application letter clearly 
stating the position being
applied for and addressed to
:       

Chief Executive Officer

Kenya Film Commission

Jumia Place II, 2nd Floor,
Lenana Road

P.O. Box 76417- 00508

NAIROBI.

To reach us by Friday, 6th November,
2020 at 5.00 p.m

Applicants are required
to send only the soft copy of their application to 
[email protected]  

Please note:

  1. KFC is an equal opportunity employer

  2. Persons living with disabilities are encouraged to
    apply

  3. Persons from marginalized areas are encouraged to
    apply

  4. Only shortlisted candidates will be contacted

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