Customer Care Service Representative Job in Nairobi, Kenya

BetaFriend Limited


Position: Customer Care Service Representative

Location: Nairobi, Kenya

Deadline to Apply: July 31,2020

Eligibility: Position open to
Kenyan Nationality

About BetaFriend
Limited: 
Betafriend Limited is a player in the Gaming sector, with a
sports betting brand. We are looking for a fun, creative and passionate
Customer Care Personnel. You must be someone that loves sport, has a great
Customer Service, Communication & Problem Solving Skills.

We need someone to create rapport with our customers on our
social media channels as well as Calls.

The person must be patient and capable of exciting and engaging
our fans and followers.

If you would like to join our young & vibrant Nairobi team,
and get it at the ground floor of an exciting new brand, you must have the
following experience:

Position
Description: 
The incumbent will be responsible for providing sports betting
guidance to the customer care team as well as handle technical tasks pertaining
to the sports betting department.

The responsibilities
are as follows:

·        
Handle sports betting customer care queries

·        
Actively interact with customers on all social media platforms
run by Oxygen 8

·        
Provide daily communication via sms and/or email to all the
interested stakeholders

·        
Monitor all active accounts and account behaviour; and provide
feedback on the same

·        
Activate accounts and engage with new registrations as well as
re-activations

·        
Provide training and education on sports betting products to all
concerned parties

·        
Remain abreast with all regulatory compliance and industry
specific requirements

·        
Preparation and submission of regulatory returns

·        
Monitor competitor activity including product, pricing and
competitiveness and generate a report accordingly to disseminate to all
interested parties


·        
Confirm our own offers, accuracy in setup information and odds;
and compare the same with established brands internationally. This includes
interaction and corrective action with platform providers

·        
Monitor product performance and report accordingly ensuring that
the proposition is appropriate and competitive

·        
Assist in reporting and reconciliations

·        
Assist in marketing plans and events

·        
Update site CMS

·        
Assist with creative tasks as directed by management

Skills &
Requirements

·        
Commitment to BetaFriend Limited Aims, objectives and principles

·        
3+ years’ experience in Sports Betting & related to the
mobile industry and/or Gaming

·        
Proactive; able to set challenging personal goals and remain
motivated despite obstacles

·        
Excellent organisational skills and attention to detail

·        
Creative, flexible, able to use own initiative to solve problems

·        
Possesses a “can-do” infectious positive attitude

·        
Must have a strong integrity, be honest, accountable, reliable
and assertive

·        
Must have excellent written, verbal and interpersonal
communication skills in English and Kiswahili

·        
Must be able to effectively use office equipment, computers and
scanner and other resources for completion of projects

Application Process

Interested candidates should apply by emailing a CV and Cover
Letter explaining their interest in the position and what they could bring to
it to [email protected]

Please specify the job title in the email subject.

Only complete applications will be considered.

Only successful applicants will be contacted.

The position will be based in Nairobi, Kenya and should be
available to start ASAP.

Please send your resume by COB July 31,2020.

DISCLAIMER: The above
statements are intended to describe the general nature and level of the work
being performed by the Customer Care Service Representative. The statements are
not intended to be an exhaustive list of all possible duties, tasks, and
responsibilities. Management reserves the right to amend and change responsibilities
to meet organizational needs as necessary. Please note that BetaFriend Limited
will never request any form of payment from an applicant. Applicants are
encouraged to confirm the information listed above with BetaFriend Limited
prior to releasing any extensive personal information to the organization.
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