Customer Experience Advocate at Automobile Association of Kenya

AA Kenya is the oldest and largest automobile association in Kenya with over 100,000 members and branch offices in all major towns countrywide. Internationally we are affiliated with the Fédération Internationale de l’Automobile (FIA) which represents over 100 million motorists worldwide. We promote and safeguard the interests of motorists through a broad range of services to include: roadside assistance; information and advise about the purchase, maintenance and repair of vehicles; negotiation of attractive insurance premiums; road mapping and setting up petrol depots. You can also train with us: AA Kenya offers guidance about safety on the roads and quality driving instruction and licensing.

The Automobile Association of Kenya is the largest Automobile Association in Kenya with over 100,000 members. Being affiliated to FIA, an international body in the Automobile industry, we have remained as one of the major players in the Automobile industry in Kenya. Subsequently we strive to provide a favorable work environment for our employees. We are keen on developing our staff for growth. Our ultimate goal is to have a workplace that people will love and achieve their personal goals.

We have opened a branch in Narok and we are seeking to engage a Customer Experience Advocate to handle Customers relations at the Branch.

Job Purpose

Reporting to the Branch Manager the position holder will manage customer relations and engagement through the various channels to ensure customer satisfaction.

Minimum job requirements:

  • Diploma or Degree in a Business Related Field or its equivalent.
  • Minimum 1 Year experience in Customer Service.
  • Good customer service, interpersonal and communication skills.
  • Business Development acumen.

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