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Online Aptitude Test – Changing Career Aptitude Tests

Taking an online aptitude test is something you need to consider if you want to change career. There are thousands of other people who are confused about what would be the ideal career choice for them. Don’t be ashamed if you are one of them. Remember, it’s not only you who are facing the same dilemma. Being unsure about your career is just a sign that you must consider taking a career assessment

Customer Experience Associate at Stratostaff East Africa

Our client, a company dealing with motor vehicle assembly and distribution, spare parts distribution, hardware
supplies & manufacturing is seeking to recruit Customer Experience Associates. Responsible for assisting customers with any inquiries while ensuring the highest standards of customer service are met.


  • Handle any customer queries/enquires and direct to the relevant Departments
  •  Ensure that workshop/ service centre adheres to the MUSTS i.e. cleanliness of vehicles, facilities.
  • Ensure that beverages ( water, tea, coffee) are in all waiting areas and offered to customers waiting to be assisted
  •  Ensure that waiting areas are always presentable
  •  Ensure that maintenance requests for the show room are actioned (those sitting in Showrooms)
  •  Ensure that the data base has updated customer contact details or ensure to update customer contacts
  •  Coordinate with accounts on units sold to follow up on congratulatory letters and aftersales calls
  •  Follow up on sales leads by attaining customer contact details (i.e. business cards)
  •  Handle customer complaints end to end and ensuring resolution in line with the complaint management
  •  Ensure that all reports are forwarded weekly to the Customer care department
  •  Ensure that customers fill in the CSI forms that should be tabulated and report sent to Customer Care
    Department for analysis
  •  Any other duties as may be assigned by the line manager


  • Diploma in Customer Service/Public relations
  • 2 years customer service experience, preferably in related field.
  •  Customer service skills
  •  Good communication
  •  Strong professional demeanor, interpersonal skills
  •  Ability to work as part of a team and independently

How to Apply

If you are qualified and up to the challenge send your Resume and Cover Letter to [email protected] by
17th January 2020. Please note that only qualified candidates will be contacted. Stratostaff is an Equal Opportunity Employer

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10 Tips on How to Write a Good CV

The most important thing in securing a job is to produce an attractive CV. Writing a good CV is an art one has to learn. How to write a good CV that could impress your would be employer? This is what this article is all about. I will give you 10 important points on writing a good CV

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