Customer Experience Associate at Stratostaff East Africa


Our client, a company dealing with motor vehicle assembly and distribution, spare parts distribution, hardware
supplies & manufacturing is seeking to recruit Customer Experience Associates. Responsible for assisting customers with any inquiries while ensuring the highest standards of customer service are met.

Responsibilities

  • Handle any customer queries/enquires and direct to the relevant Departments
  •  Ensure that workshop/ service centre adheres to the MUSTS i.e. cleanliness of vehicles, facilities.
  • Ensure that beverages ( water, tea, coffee) are in all waiting areas and offered to customers waiting to be assisted
  •  Ensure that waiting areas are always presentable
  •  Ensure that maintenance requests for the show room are actioned (those sitting in Showrooms)
  •  Ensure that the data base has updated customer contact details or ensure to update customer contacts
  •  Coordinate with accounts on units sold to follow up on congratulatory letters and aftersales calls
  •  Follow up on sales leads by attaining customer contact details (i.e. business cards)
  •  Handle customer complaints end to end and ensuring resolution in line with the complaint management
    procedure
  •  Ensure that all reports are forwarded weekly to the Customer care department
  •  Ensure that customers fill in the CSI forms that should be tabulated and report sent to Customer Care
    Department for analysis
  •  Any other duties as may be assigned by the line manager

Qualifications

  • Diploma in Customer Service/Public relations
  • 2 years customer service experience, preferably in related field.
  •  Customer service skills
  •  Good communication
  •  Strong professional demeanor, interpersonal skills
  •  Ability to work as part of a team and independently

How to Apply

If you are qualified and up to the challenge send your Resume and Cover Letter to [email protected] by
17th January 2020. Please note that only qualified candidates will be contacted. Stratostaff is an Equal Opportunity Employer



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