Customer Experience Associate at Umba

Our mission at Umba is to use machine learning to allow to create intelligent, affordable financial
products for emerging markets. Umba launched into the Kenyan market in November 2018 and offers a number of digital banking products to its users through an Android App, supporting over 150,000+ customers.

Job Description

  • Respond to incoming customer requests through the Zendesk platform
  • Provide quick, professional, precise resolution to customer issues/questions
  • Problem solve, every day at Umba new problems present themselves, our customer experience team are champions at providing resolutions to complex customer queries
  • Demonstrate advanced knowledge of our products to our customers
  • Help us continue to build a world-class Customer Experience team

Skills And Qualifications

  • Proficient computer skills and tech-savvy
  • Excellent communication skills both verbal and written required
  • At least 3 years of previous customer service experience (Zendesk experience is a huge bonus)
  • A proactive approach to work, the ability to find solutions to difficult problems
  • Ability to work at our HQ in Kilimani, Nairobi
  • References to previous positions
  • Ability to work in a collaborative team environment
  • Must live and be able to legally work in Kenya
  • This is a full time salaried, any applicant must be able to work 35-40 hours week


  • Market pay rate and will be negotiated in the interview process

Umba is an Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

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