Customer Service Agent Job in Kenya


Our client, a global Fintech start-up based in the United
Kingdom(UK) with offices in several other countries is looking to recruit an
experienced Somali Speaking Customer Service Agent to join the 24/7/365
customer service operation in Nairobi.

The ideal candidate should have a background in online financial
services, confident and a capable team player with problem-solving ability in a
highly regulated fast-paced business.

The successful candidate will report to the customer service team
leader in the Nairobi office.

Key duties

  • Provide customers service support via online chat,
    email and calls

  • Assist in the customer onboarding and transaction
    monitoring processes

  • Working in shifts as part of a 24/7/365 rota

  • Prioritise tasks when necessary

  • Participation in continuous improvement process
    organised across global teams.


  • 2 years of experience as a customer service agent
    preferably in the fintech industry.

  • Fluency in Somali and English is a must

  • Bachelor’s degree/diploma in a business-related

  • High level of interpersonal skills.

  • Fast thinking, proactive and confident working
    unsupervised using own initiative.

  • Ability to carry out responsibilities
    independently with minimal technical support

  • Proficiency in Microsoft office

  • Attention to detail

  • Confident, flexible with excellent communication

How to Apply

Click the link below
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