Customer Service Associate Job in Kenya

Position: Customer Service Associate


Reporting to the Customer Service Assistant Manager

Job Description

Our client, a leading betting and gaming company is seeking to
recruit a highly talented and customer oriented professional to fill in the
following position based at their Nairobi Office, the Customer Service
Associate will play a key role in delivering the highest quality of service to
our client’s High Value Customers

Responsibilities 

  • Handle and resolve customers’
    issues via phones (inbound, outbound), emails and online chatting tools
    (including social chat)

  • Provide commercial approach to
    the customer with outstanding capability to present promotions and brand
    information that aims at conversions and brand turnover

  • Provide feedback and
    suggestions to immediate superior on issues and procedures pertaining to
    Customer Service

  • Liaise closely with other CS,
    superiors and colleagues from other departments to meet departmental goals

  • Provide answers and solutions
    to customers in a professional manner

  • Acts as first line
    communication with customers

  • Provide commercial approach to
    customers and present promotion and brand information aimed at conversions
    and brand turnover

Qualifications

  • Diploma/ Degree in Marketing or
    any other relevant field

  • At least 2 years’ experience in
    a similar

  • Advanced level of Proficiency
    in English and either of the following languages:Telugu, Kannada, Tamil,
    Punjabi, Hindi or Marathi is a MUST

  • Must be Sports-oriented,
    especially with Football, Cricket and online gaming

  • Must have good typing skills
    (at least 50 WPM).

  • Excellent problem solving and
    people

  • Proficiency in MS Office
    applications

How to apply

Interested candidates are requested to forward their updated CVs
to [email protected]by Monday,
3rd August 2020 
clearly stating the subject heading “Customers
Service Associate
”. Indicate your current and expected
remuneration (MUST), daytime
telephone contacts and addresses of three referees. Only shortlisted candidates
will be contacted.
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