Customer Service Associate Job in Nairobi, Kenya

Our client, a leading betting and
gaming company is seeking to recruit a highly talented and customer oriented
professional to fill in the following position based at their Nairobi Office:

Customer Service Associate – Hindi Speaking

Reporting to the Customer Service
Assistant Manager, the Customer Service Associate will play a key role in
delivering the highest quality of service to our client’s High Value Customers

Principal Accountabilities:

Handle and resolve customers’ issues
via phones (inbound, outbound), emails and online chatting tools (including
social chat)

Provide commercial approach to the
customer with outstanding capability to present promotions and brand
information that aims at conversions and brand turnover

Provide feedback and suggestions to
immediate superior on issues and procedures pertaining to Customer Service

Liaise closely with other CS,
superiors and colleagues from other departments to meet departmental goals

Provide answers and solutions to
customers in a professional manner

Acts as first line communication with

Provide commercial approach to
customers and present promotion and brand information aimed at conversions and
brand turnover

Qualifications, Experience and Knowledge:

Diploma/ Degree in Marketing or any
other relevant field

At least 2 years’ experience in a
similar role.

Fluency in English and Hindi is a

Must be Sports-oriented, especially
with Football, Cricket and online gaming

Must have good typing skills (at
least 50 WPM).

Excellent problem solving and people

Proficiency in MS Office applications

How to Apply

Interested candidates are requested
to forward their updated CVs to [email protected] by Friday, 15th May
2020 clearly stating the subject heading “Customers Service Associate”.

Indicate your current and expected
remuneration (MUST), daytime telephone contacts and addresses of three

Only shortlisted candidates will be
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