Customer Service Associate Job in Nairobi

Job Title: Customer Service Associate

Location: Nairobi

Industry: Service

Key Responsibilities

·        
Screening and moderating user submitted content, answering
support requests, and performing support functions.

·        
Moderating and screening written user content on Profiles

·        
Moderating and screening user submitted photos

·        
Answering Online Help Requests

·        
Answering Incoming Telephone calls and support requests

·        
Processing Testimonials (depending on language)

·        
Various support tasks assigned

·        
Maintaining high level professionalism with clients

Key Skills and
Qualifications

·        
Bachelor’s Degree in a business-related field with a 2nd class
honors upper (fresh Graduates)

·        
K.C.S.E Minimum of a B-

·        
Must be Internet and Computer literate.

·        
Knowledge of foreign languages will be an added advantage.

·        
Must be willing to work on shift basis.

·        
Good communication skills both written and verbal

·        
Ability to respond promptly to customer inquiries

·        
A passion for Customer Service with outstanding problem-solving
skills, documentation skills, quality focus, as well as information analysis
skills.

·        
Outstanding work ethics (reliable, motivated, professional and
ability to work under minimum supervision)

·        
Ability to handle and resolve customer complaints promptly

·        
Ability to work with multiple tabs and multiple browsers
efficiently in a web browser-based support system (speed and accuracy are
important)

Ladies are highly encouraged to apply.

To apply, send your CV only to [email protected]
before 12th January 2021.

Clearly indicate the exact position (Customer Service Associate)
applied for and your minimum salary expectation on the subject line.

NB: Flexi Personnel does not charge candidates for job
placement.

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