Customer Service Intern at ShopIt Store

Shopit is a leading retailer of ICT Products in Kenya committed to becoming the most loved and trusted marketplace by offering superior shopping experience, rapid delivery, and stellar customer service. We bring the best in electronics, computers and more directly to you, from a company you can trust.

Job Description

Are you a lady or a gentleman of true grit? Would you like to start a journey of infinite possibilities in the world of business? We are looking for you to fill these key role:

Responsibilities:

  • Maintaining a positive, empathetic and professional attitude toward customers at all times. Responding promptly to customer inquiries.
  • Communicating with customers through various channels. Acknowledging and resolving customer complaints.
  • Vast product knowledge.
  • Ensure efficiency of the customer service process.
  • Ensure customer satisfaction through the provision of professional customer support.

Qualifications

  • Strong communication skills both oral and written.
  • A positive can-do attitude and a passion for the field of interest.
  • Must be exceptionally self-disciplined and have a very strong work ethic. Strong problem-solving skills, with a bias to a sense of urgency.
  • Proactive, entrepreneurial and ability to sacrifice to deliver excellent results. Personal qualities of integrity, initiative, and commitment to the company’s principles.

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