Customer Service Job in Kenya

Position: Customer Service Associate


Location: Nairobi

Job Description

Our client, a leading
betting and gaming company is seeking to recruit a highly talented and customer
oriented professional to fill in the following position based at their Nairobi
Office, 
Reporting to the
Customer Service Assistant Manager, the Customer Service Associate will play a
key role in delivering highest quality of service to our client’s High Value
Customers

Responsibilities 

  • Assist
    with knowledgeable support to customer requests across all products and
    channels

  • Provide
    immediate and accurate response to customer contacts on social media,
    phone, e-mail and live chat

  • Deliver
    first time resolution to customer requests up to authority and permission
    levels

  • Create
    and constantly develop unique positive personal relationships with the
    client’s esteemed Customers

  • Maintain
    customer profiling and communication database history for all the customers

  • Ensure
    that customer transactions are completed accurately and timeously

  • Promote
    other products and services where appropriate

  • Active
    outbound calling to develop the lifetime value of the customer

Qualifications

  • Diploma/
    Degree in Marketing or any other relevant field

  • At
    least 2 years’ experience in a similar

  • Advanced
    level of proficiency in English and Mandarin is a MUST

  • Ability
    to work under pressure in a fast-paced environment

  • Excellent
    sporting knowledge particularly in football

  • Possess
    a strong teamwork ethic

  • Excellent
    communication and numeracy skills

  • Proficient
    in MS Office including e-mail, live chat and SMS communications

  • Excellent
    interpersonal skills, with the ability to deal effectively and
    professionally with difficult

  • Flexible
    in shifting schedule

How to apply

Interested candidates
are requested to forward their updated CVs to [email protected] by Monday,
3rd August 2020 
clearly stating the subject heading “Customers
Service Associate
”. Indicate your current and expected
remuneration (MUST), daytime
telephone contacts and addresses of three referees. Only shortlisted
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