Customer Service Job in Nairobi, Kenya

Our client, a leading betting and
gaming company is seeking to recruit a highly talented and customer oriented
professional to fill in the following position based at their Nairobi Office:

Customer Service Associate – Mandarin

Reporting to the Customer Service
Assistant Manager, the Customer Service Associate will play a key role in
delivering highest quality of service to our client’s High Value Customers

Principal Accountabilities:

Assist with knowledgeable support to
customer requests across all products and channels

Provide immediate and accurate
response to customer contacts on social media, phone, e-mail and live chat

Deliver first time resolution to
customer requests up to authority and permission levels

Create and constantly develop unique
positive personal relationships with the client’s esteemed Customers

Maintain customer profiling and
communication database history for all the customers

Ensure that customer transactions are
completed accurately and timeously

Promote other products and services
where appropriate

Active outbound calling to develop
the lifetime value of the customer

Qualifications, Experience and Knowledge:

Diploma/ Degree in Marketing or any
other relevant field

At least 2 years’ experience in a
similar role.

Fluency in English and Mandarin is a

Ability to work under pressure in a
fast-paced environment

Excellent sporting knowledge
particularly in football

Possess a strong teamwork ethic

Excellent communication and numeracy

Proficient in MS Office including
e-mail, live chat and SMS communications

Excellent interpersonal skills, with
the ability to deal effectively and professionally with difficult customers.

Flexible in shifting schedule

Interested candidates are requested to
forward their updated CVs to [email protected] by Friday, 15th May 2020
clearly stating the subject heading “Customers Service Associate”.

Indicate your current and expected
remuneration (MUST), daytime telephone contacts and addresses of three referees.

Only shortlisted candidates will be
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