Customer Service Rep Job in Kenya

Position: Customer Service Representatives

Location: Nairobi

Job description

The Customer Service
Representatives (CSRs) will be responsible for establishing, retaining, and
deepening customer relationships by performing efficient and accurate banking
transactions; and opening and closing accounts in support of the Sacco goals
and objectives. The CSRs will identify customer needs for Sacco products and
services; and reports directly to the Branch Manager.

Responsibilities

  • Accurately opening and closing accounts in
    accordance to operating controls, including legal, corporate, and
    regulatory procedures to ensure the safety and security of customer
    assets.

  • Demonstrate knowledge and understanding of the new
    accounts system database to manage and maintain customer account
    information

  • Assist customers with telephone inquiries to
    provide solutions to their banking needs

  • Assist customers with routine account-related
    requests; researches and resolves account service inquiries/issues; and
    responds to client inquiries promptly, effectively, and professionally

Qualifications

  • Bachelor’s degree from a recognized University in
    Arts, Humanityies, Information Technology, Banking, Finance, and or any
    related field.

  • Masters Degree will be an additional advantage

  • A minimum of 2 year experience performing teller
    responsibilities, and a minimum of 1 year experience performing as a bank
    customer service representative or similar capacity

How to apply

If you believe you are a
team player and would be a valuable resource to this ever growing brand, kindly
send your CV and Professional Certificates to 
[email protected] by Friday
22nd January 2021
. Only shortlisted candidates will be contacted.

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