Customer Service Representative at Integrated Staffing and Training Limited
Integrated Staffing and Training Limited was formed in response to demands for a more flexible, cost effective and tailored recruitment services. The company seeks to bridge the gap between employers and job seekers in various industries. It consists of highly qualified Recruitment professionals and HR experts. Our goal is to guide organizations through the employee lifecycle: attracting, selecting, developing and transitioning talent. We are aware that matching people to the right roles to create that perfect ‘fit’ fuels business success and transforms people’s lives.
A consulting company based in Kilimani is looking for a customer service and admin representative with experience working in an office setup.
Experience 3 Years
- At least 3 years of relevant work experience.
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills
- Ability to multi-task, organize, and prioritize work
- Young spirited; energetic and enthusiastic
- Upbeat personality
- Handle and resolving customer queries and ensure security and confidentiality of information
- Collects and analyses customer feedback and adopt corrective measures as required.
- Respond to customer queries within defined time-limits
- Collect and verify information from customers as required.
- Record and capture customer details accurately.
- Keep a database of all clients who visit and carry out random call back checks.
- Maintaining data integrity and keep customer details confidential.
- Responding to all customer correspondences via e-mail, telephone and postal mail.
- Provide daily feedback on customer experience in relation to pre-defined standards and measures
- Administrative duties
- Business development
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