Deal of the day

Customer Support at Hylo

Hylo is a Kenya-based startup set to revolutionize on-demand delivery in Kenya and East Africa as a whole. With our super app, hylo will connect all sorts of businesses with their desired customers; from local vendors to supermarkets, hylo is the solution to taking your business online.

Job Overview:

Manage customer queries and complaints. You will also be required to process orders, modifications, and escalate complaints across a number of communication channels.

Responsibilities and Duties

  • Cross-selling and up-selling products available on the website
  • Educating and informing customers on various policies outlined on the website regarding their items for example (7day return policy in case an item is defective).
  • Analyze customer feedback.
  • Auditing Delivery Associates feedback whenever an item fails to be delivered.

Qualifications:

  • 1-2 years experience in a similar or related field
  • Excellent communication and persuasion skills; confident and approachable
  • Good organizational skills including prioritizing, scheduling, time management, and meeting deadlines
  • Strong business acumen: understanding of e-commerce and retail business

The post Customer Support at Hylo appeared first on Jobs in Kenya – http://jobcenterkenya.com/.

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