Deal of the day

Customers Care Job in Nairobi, Kenya

Title: Customer Service Executive

Job Type: Entry Level,

Industry: Finance,

Location: Nairobi,

Salary: Competitive,

Reports to: Customer service Team leader,

Our client is a leading
Credit Management Firm providing complete debt recovery solutions in Kenya and
the larger East African region
.
They seek to hire Customer Service Executive who will be tasked with handling
all Customer Care interactions by providing consistent standards of service to
Client and ensuring customer satisfaction

Key Responsibilities

  • Participate as an active member of the Customer
    Care team and Communicate in a positive, professional style

  • Take responsibility for resolving customer queries
    and ensure security and confidentiality of information 

  • Be knowledgeable on all company and client related
    information 

  • Prepare to respond to customer contact within
    defined time-limits 

  • Acknowledge Customers and greet using the standard
    corporate greeting

  • Elicit and verify information from customers (if
    applicable)

  • Provide
    Information and/or educate customer and Provide requested service to
    clients

  • Record
    and capture customer details accurately and be at a point to effectively
    retrieve information using appropriate systems 

  • Correctly
    classify all reasons for contacts 

  • Initiate
    the clearance process on cleared debts once you receive payment proof and
    have the same shared to relevant clients.

  • Provide
    customers with their correct account details e.g. loan balance and account
    numbers.

  • Maintaining
    data integrity and keep customer details confidential.

  • Responding
    to all customer correspondences via e-mail, telephone and postal mail.

  • Attend
    daily briefing sessions with team

  • Document,
    analyse and interpret daily individual reports 

  • Provide
    daily feedback on performance in relation to pre-defined standards and
    measures 

  • Adhere to Customer Care (Outbound) schedule and
    professional attitude

  • Escalate complex cases and liaises with The Team
    Leader to resolve customer queries and meet their expectations.

  • Provide feedback, suggestions and actively
    participate in Team activities

  • Promote high performance and customer centric
    culture that is open and transparent

 

How to Apply

If you are up to the challenge, possess the necessary
qualification and experience; kindly send your CV quoting the job
title (Customer Service Executive) to 
[email protected] by Friday 4th September 2021. 

Only shortlisted candidates will be contacted.

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