Digital Channels Tech Lead at Safaricom Kenya

Safaricom is a leading communications company in Kenya with the widest and strongest coverage. The home of the famous Mobile Money service- M-PESA


We are pleased to announce the following Position in the Digital IT Department within the Technology Division.   In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.

Brief Description

Reporting to the Senior Manager – Digital Engineering The position holder will be in charge of planning and development for mobile app, web portals, including extranets and intranets.  Above team and technology leadership the holder of the position will be expected to collaborate with leadership teams in the values value streams in order to ensure the delivery for the digital and online channels is in line with the business strategy for the units.

  • To provide technical leadership in architecting the digital channels (app & web portal) in the business by working with the relevant teams in ensuring fit for future architecture and design.
  • To lead the team in developing and designing the digital channels
  • Testing and Quality management: – Ensure unit testing is done and work hand in hand with the quality team to ensure that delivered developments are working optimally as per expected standards. This includes test plan and schedule development.
  • Governance and Standardization: – Document and implement digital channels management development governance and standards. This include code versioning, reference data management guidelines, code review process and other related software related processes.
  • Reporting: – Maintain reports on team delivery performance, vendor delivery performance, and development resource schedule cycle time, velocity, throughput and other relevant metrics.
  • 3rd line Support technical and team leadership: – Lead the support team in the defined domain areas in ensuring all related services and products are operationally optimal. This includes supporting 2nd line support when needed, problem resolution and bug fixing for already deployed solutions as per ITIL & ISO guidelines.
  • Lead in Supplier engagement for delivery and 3rd line support as need may arise
  • Lead in stakeholder engagement with the business to ensure the solutions delivered meet the expected customer experience
  • Mentor team members to ensure optimal performance.
  • Lead the team in optimal resource scheduling and allocation for delivery.
  • Lead the team in domain architecting for future proof solutions.
  • Research and development: – Take leadership in research and development and guide team in adoption of new technologies to improve efficiency in delivery. E.g. agile delivery, scrum methodologies, CI/CD, and other emerging methodologies.


  • Bachelor of Science Computer Science, Computer Engineering or Software Development or related subject
  • 5 years + experience in software development in a busy IT environment
  • Experience in mobile app development (android and IOS) and designing of web portals and chat-bots
  • Experience in Continuous integration and deployment methodologies using automated tools such as Jenkins
  • Experience in Software Engineering methodologies including Agile, Micro-services architecture.
  • Experience in building enterprise grade micro-services-based solutions, automated scaling in and out of services and session management and caching servers

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