Front Office Administrator Job in Nairobi, Kenya

Career Management Center Limited is
seeking to recruit a 
Front Office Administrator for our client, Hairhub, The Trichology Centre, Nairobi, a
pioneer hair restoration clinic in Sub-Saharan Africa.


Reports to: Managing Director

Location: Nairobi

Overall responsibility: Managing
the front desk, assisting in the general administrative activities and customer
relationship management.

Essential Functions & Key Responsibilities:

Customer service/Client relations

·        
Booking of new appointments and following
up on existing ones.

·        
Resolving any issues arising from
patients’ dissatisfaction and communicating them in a timely manner.

·        
Communicating with patients who
require follow through on non-technical matters

Office Operations

·        
Providing efficient and effective
strategy execution in line with the Managing Directors plan.

·        
Managing the meetings calendar.

·        
Managing the automated office
management system.

·        
Updating employees’ files and
ensuring surgical team licenses are up to date.

Financials

·        
Preparing weekly and monthly reports
on business performance.


·        
Handling the petty cash and
processing the procurement and bank transactions.

·        
Filing financial documents.

Marketing and communication

·        
Preparing and implementing marketing
projects and presenting reports.

·        
Managing social media and websites to
ensure relevance in their communication.

·        
Coordinating with the marketing
suppliers as directed by the Managing Director.

Candidate Requirements:

·        
Diploma or Degree in business related
field with proven track record of excellent customer support experiences as a
client service representative.

·        
2-3 year’s customer service
experience

·        
Familiarity with CRM systems and
practices.

·        
Digital marketing and social media
management skills will be a plus.

·        
Proficient in Excel, Word.

·        
Flexible schedule, to include
evenings/weekends if needed to accommodate business.

How to Apply:

Qualified candidates should send
their CVs and Cover letter to [email protected] clearly
indicating the position they are applying for on the email subject not later
than 21st June, 2020.

This is an urgent position and
shortlisting will be done on a rolling basis.

Only shortlisted candidates will be
contacted.

Career Management is a proud equal
opportunity and does not discriminate against the applicants on any basis.

Website: http://hairhub.org/
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