Front Office Administrator Job in Nairobi, Kenya

Career Management Center Limited is
seeking to recruit a 
Front Office Administrator for our client, Hairhub, The Trichology Centre, Nairobi, a
pioneer hair restoration clinic in Sub-Saharan Africa.

Reports to: Managing Director

Location: Nairobi

Overall responsibility: Managing
the front desk, assisting in the general administrative activities and customer
relationship management.

Essential Functions & Key Responsibilities:

Customer service/Client relations

Booking of new appointments and following
up on existing ones.

Resolving any issues arising from
patients’ dissatisfaction and communicating them in a timely manner.

Communicating with patients who
require follow through on non-technical matters

Office Operations

Providing efficient and effective
strategy execution in line with the Managing Directors plan.

Managing the meetings calendar.

Managing the automated office
management system.

Updating employees’ files and
ensuring surgical team licenses are up to date.


Preparing weekly and monthly reports
on business performance.

Handling the petty cash and
processing the procurement and bank transactions.

Filing financial documents.

Marketing and communication

Preparing and implementing marketing
projects and presenting reports.

Managing social media and websites to
ensure relevance in their communication.

Coordinating with the marketing
suppliers as directed by the Managing Director.

Candidate Requirements:

Diploma or Degree in business related
field with proven track record of excellent customer support experiences as a
client service representative.

2-3 year’s customer service

Familiarity with CRM systems and

Digital marketing and social media
management skills will be a plus.

Proficient in Excel, Word.

Flexible schedule, to include
evenings/weekends if needed to accommodate business.

How to Apply:

Qualified candidates should send
their CVs and Cover letter to [email protected] clearly
indicating the position they are applying for on the email subject not later
than 21st June, 2020.

This is an urgent position and
shortlisting will be done on a rolling basis.

Only shortlisted candidates will be

Career Management is a proud equal
opportunity and does not discriminate against the applicants on any basis.

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