Deal of the day

Front Office Assistant Job in Kenya

The Water Services
Regulatory Board (WASREB) is a statutory body charged with economic and service
regulation of the water services sector as established by the Water Act 2016.
WASREB sets rules, standards and guidelines to ensure that water services are
provided in an effective and efficient manner with a view of protecting
consumers and other stakeholders’ interests.

To strengthen our human
resource capacity, we wish to recruit highly motivated professionals to fill
the following positions:


Job Profile

Responsible for
providing the front office services and clerical duties at Board’s main

Reporting Relationship:
This role reports to Administrative Officer

Supervises: None


  • Managing
    front    office   
    including    ambience,     
    tidiness,     and promotional materials display

  • Receiving
    and attending to guests and direct enquiries and guests to relevant

  • Handling
    incoming and outgoing  calls and directing them as necessary

  • Receiving
    hand delivered mails and dispatching the same to registry

  • Replenishing
    reception reading materials

  • Reporting
    on faulty telephone lines

  • Providing
    information and answering phone enquiries

  • Answering
    calls, routing them to respective person and/or take messages

  • Organizing
    reading material g., newspapers, magazines, journals

  • Maintaining
    a proper telephone billing record

  • Making
    outgoing calls

  • Handling
    customer queries

  • Responsible
    for physical assets assigned by the Board

  • Making
    decisions using standard operating procedures


  • Bachelor’s
    Degree in Social Science/ Office management / Business Management or
    equivalent qualification from a recognized institution

  • OR

  • Diploma
    in Social Science / Office management / Business Management from  the
     Kenya  National  Examinations  Council;  or
    equivalent qualification from a recognized institution;

  • At
    least two (2) years’ relevant work experience

  • Proficiency
    in Computer Applications; and

  • Meet
    the requirements of Chapter Six (6) of the constitution

Key Competencies and Skills

  • Communication;

  • Working
    with people;

  • Time

  • Drive
    for results;

  • Commitment
    to continuous learning; and

  • Technological

How to Apply

All applications must be accompanied by a copy of the National
Identity Card, detailed Curriculum Vitae and copies of all relevant academic
and professional certificates and should be addressed to:

The Chief Executive

Water Services
Regulatory Board,

P.O. Box 41621- 00100,


So as to be received not later than 23.59 hours on 24TH AUGUST 2021Due
to the threat caused by COVID –19
, the
applications should be submitted only through electronic
 means. They should be sent via email to [email protected] with only
‘POSITION APPLIED FOR’ as the subject line

WASREB is an equal opportunity employer and women, youth and
peoples living with disabilities are encouraged to apply.

Any form of canvassing will lead to automatic disqualification.

Only short-listed applicants will be contacted. Shortlisted
candidates will be required to satisfy the requirements of Chapter Six of the
Constitution of Kenya 2010 by submitting the following compliance certificates;
Certificate of Good Conduct, Certificate from Higher Education Loans Board, Tax
Compliance Certificate, Ethics and Anti-Corruption Commission Clearance, and
Credit Reference Bureau Certificate.

 Water Services for All ISO 9001:2015 Certified

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