Front Office Attendant Job in Kenya

WHO WE ARE


Moko Home + Living is a
growing company bursting with innovation, creativity and passion.  Our
customers dream of a better night’s sleep, a welcoming place to host their
guests, a fun and safe place for their children to play.  But they tell us
this isn’t easy – they have to settle for low-quality furnishings or break the
bank.  Join us in building the products, the brand and the network to put
quality living within everyone’s reach.  Here’s what our team has
accomplished in the few years since our founding:

Reached over 100,000
Kenyan homes with our products · Attracted global investment to continue
fuelling our growth and vision

Supported the growth of
over 200 small furniture businesses across the country · Grown from a start-up
to mid-sized company 

WHAT YOU’LL DO

We are looking to add a
Front Office Attendant with amazing interpersonal skills to our Operations
team. You will be excited to warmly attend to visitors and provide top notch
assistance. You will also enjoy professionally handling inquiries either physically,
via phone or email. Finally, you will be thrilled to handle a range of
administrative duties which include booking meeting rooms, receiving and
dispatching parcels as well as making travel arrangements for company staff.

THE ROLE IN BRIEF

Attending to Visitors

  • Receiving
    all visitors while maintaining security by logging them in a visitor’s
    register, issuing them with visitor’s passes and notifying company staff
    of their respective visitors’ arrival

  • Assisting
    visitors and customers with the appropriate PPEs to access specific
    sections of the company

  • Directing
    permitted service delivery/contractors to the various departments/offices
    to render their services

  • Monitoring
    of people coming and going through the reception doors, and beware of and
    report any suspicious activity

Handling Phone Calls and Inquiries

  • Handling
    inquiries physically, via phone and email and/or referring them in a
    professional manner, while providing correct information

  • Transferring
    incoming and outgoing calls; clearly determining the purpose of the call
    and forwarding appropriately.

  • Taking
    and delivering messages accurately and completely

  • Attending
    to walk-in customers and aiding them to make purchases by communicating
    the prices, product attributes and providing samples where available

Maintaining the Reception Area

  • Ensuring
    the reception office is always tidy and organized

  • Organizing
    and maintaining relevant reading materials for visitors i.e. company
    brochures on products and safety

  • Managing
    office supplies within the reception such as stationery and equipment,
    reordering and reporting any malfunction.

Handling Administrative Duties

  • Booking
    of meeting rooms and informing the participants accordingly

  • Setting
    up the meeting room with the necessary stationery and equipment, and
    organizing catering for the meeting

  • Receiving
    and dispatching parcels, and promptly ensuring the outgoing parcels are
    ready for pick-up, and incoming parcels are passed to the relevant staff
    on a timely basis

  • Scheduling
    and following up on appointments for company visitors and staff

  • Making
    travel arrangements and bookings for company staff on offsite
    duties/assignments as requested.

  • Updating
    records and filing documents related to front office operations.

  • Performing
    ad-hoc administration duties and any other relevant duties assigned from
    time to time.

CAREER GROWTH + COMPENSATION

Moko invests in building
the capacity and skills within our team. Your manager will invest significant
time in your career development. We provide constant, actionable feedback
delivered through mentorship from the management team.  Because of our
rapid growth, we constantly have new roles opening up and opportunities in many
functions. This results in fast career growth for those who are ready to take
up the challenge.

ARE YOU OUR DREAM CANDIDATE?

  • You
    have training/ experience in administration

  • You
    have excellent customer service skills

  • You
    have great interpersonal abilities

  • You
    have top-of-the-line organizational skills

  • You
    are enthusiastic with the ability to handle multiple tasks at once

  • You
    have great time management skills

How To Apply

Visit moko.co.ke/careers
to apply online
– use
the Common Application- All positions form
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