Front Office Executive Job in Nairobi, Kenya (40K)

Job Title: Front Office Executive


Industry: Healthcare

Location: Nairobi

Gross Salary: 35k – 40k

Our Client is a well established inpatient and outpatient
private healthcare facility.

They seek to hire an experienced and highly efficient front
office executive who will receive,register and guide patients / clients on the
requirements while ensuring a smooth flow of both internal and external
communication.

Responsibilities

·        
Receiving and welcoming patients and ensuring an effective and
efficient front office service is provided to patients and any other visitors
to the facility

·        
Answer queries pertaining hospital operations by following
strict confidentiality protocols.

·        
Register patients, book appointments, manage enquiries and
provide information on services.

·        
Advise patients of relevant charges for relevant medical
services, waiting period and show the direction to the next station that the
client would wish to be served

·        
Maintain security by following procedures and controlling access
(monitor logbook, issue visitor badges)

·        
Maintaining an up to date cashbook and ensure management of
patient accounts and billing.

·        
Arrange for appropriate emergency services by calling relevant
medical staff.

·        
Perform clerical duties such as typing and proofreading
important documents, filing, photocopying, etc.

·        
Update appointment calendars and schedule meetings/appointments.

·        
Coordinate efforts with housekeeping staff to ensure proper and
constant cleanup of the front desk and surrounding areas

·        
Handle queries, complaints. Keep records of client interactions
and follow-ups

·        
Prepare reports, invoices, and receipts. Collect payments

·        
Maintain Inventory, track office supplies and order replacements

·        
Deal with all general enquiries, explain procedures and make
follow-up appointments.

·        
Handle logistics. Track incoming and outgoing repairs and orders

·        
Any other duties S/he will be assigned to.

Qualifications

·        
A Diploma, preferably in Customer Service and Front Office
Management, Secretarial or related field

·        
At least two years’ experience working in a hospital set up.

·        
Must be 27 years and above

·        
Must be comfortable working in both day or night shifts.

·        
Ability to multi-task, prioritize, and manage time effectively.

·        
Excellent communication skills; both verbal and written.

·        
Must be customer-oriented and have the ability to deal calmly
and positively with different types of personalities and people from various
walks of life

·        
Computer Literacy: Ability to use standard software packages
such as Microsoft Office, Excel and Outlook

·        
Must be very friendly and able to work under pressure.

·        
Must be a fast learner.

How to Apply

If you are up to the challenge, possess the necessary
qualification and experience; please send your CV only quoting the job title on
the email subject (Front Office executive) to [email protected]
before Monday 13th July 2020.

Kindly indicate current/last salary on your CV

N.B: We do not charge any fee for receiving your CV or for
interviewing

Only candidates short-listed for interview will be contacted
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