Front Office Executive Job in Nairobi, Kenya (40K)

Job Title: Front Office Executive

Industry: Healthcare

Location: Nairobi

Gross Salary: 35k – 40k

Our Client is a well established inpatient and outpatient
private healthcare facility.

They seek to hire an experienced and highly efficient front
office executive who will receive,register and guide patients / clients on the
requirements while ensuring a smooth flow of both internal and external


Receiving and welcoming patients and ensuring an effective and
efficient front office service is provided to patients and any other visitors
to the facility

Answer queries pertaining hospital operations by following
strict confidentiality protocols.

Register patients, book appointments, manage enquiries and
provide information on services.

Advise patients of relevant charges for relevant medical
services, waiting period and show the direction to the next station that the
client would wish to be served

Maintain security by following procedures and controlling access
(monitor logbook, issue visitor badges)

Maintaining an up to date cashbook and ensure management of
patient accounts and billing.

Arrange for appropriate emergency services by calling relevant
medical staff.

Perform clerical duties such as typing and proofreading
important documents, filing, photocopying, etc.

Update appointment calendars and schedule meetings/appointments.

Coordinate efforts with housekeeping staff to ensure proper and
constant cleanup of the front desk and surrounding areas

Handle queries, complaints. Keep records of client interactions
and follow-ups

Prepare reports, invoices, and receipts. Collect payments

Maintain Inventory, track office supplies and order replacements

Deal with all general enquiries, explain procedures and make
follow-up appointments.

Handle logistics. Track incoming and outgoing repairs and orders

Any other duties S/he will be assigned to.


A Diploma, preferably in Customer Service and Front Office
Management, Secretarial or related field

At least two years’ experience working in a hospital set up.

Must be 27 years and above

Must be comfortable working in both day or night shifts.

Ability to multi-task, prioritize, and manage time effectively.

Excellent communication skills; both verbal and written.

Must be customer-oriented and have the ability to deal calmly
and positively with different types of personalities and people from various
walks of life

Computer Literacy: Ability to use standard software packages
such as Microsoft Office, Excel and Outlook

Must be very friendly and able to work under pressure.

Must be a fast learner.

How to Apply

If you are up to the challenge, possess the necessary
qualification and experience; please send your CV only quoting the job title on
the email subject (Front Office executive) to [email protected]
before Monday 13th July 2020.

Kindly indicate current/last salary on your CV

N.B: We do not charge any fee for receiving your CV or for

Only candidates short-listed for interview will be contacted
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