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Guest Relations Job in Nairobi (50K)

Guest Relations Jobs, Hotel Jobs, Hotel Management Jobs, Jobs In Nairobi, Corporate Staffing Services Jobs

Our client is a medium sized hotel and conferencing facility in Nairobi. They would like to a hire a Guest Relations cum Animator to handle the conference clients and families. S/He should offer high quality service to the conference guests in addition to being involved in formulating and coordinating entertainment programmes for children during weekends.

Title: Guest Relations cum Animator

Reporting to: Director

Gross Salary: 50k

Location: Nairobi

Responsibilities

  • Welcome guests in a friendly and professional way
  • Help prepare welcome folders for the conference guests
  • Attend to special guests (e.g. VIPs) and answer their inquiries
  • Anticipate guest needs and build rapport with customers
  • Create an animation/entertainment programme for the hotel
  • Communicate and perform duties and activities on their own and as part of a team
  • Encourage guest participation in activities
  • Maintain costumes or props
  • Interact with guests and have a friendly relationship with hotel staff
  • Provide information about facilities, programs and other services
  • Address customer complaints and escalate to management when needed
  • Ensure compliance with health and quality standards

Qualifications

  • Degree in hotel management or relevant field
  • Proven experience as a Guest Relations Officer or Animator
  • Excellent Communication skills
  • Good Customer service skills
  • Excellent organizational and time-management skills
  • Ability to interact with high-level individual personalities
  • Ability to interact well with children
  • Proficient knowledge of Microsoft applications
  • Motivated, creative, energetic and able to work well on their own and also as part of a team
  • Culturally sensitive and ability to adapt easily

How to Apply

Apply here for the Guest Relations Jobs

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